Operations Specialist

Job Description

Please note - this role is predominately remote-based, but does require in-office activity ~ Candidates must live within a reasonable distance of Allentown, PA. We are looking for a talented individual… To join our team as an Operations Specialist!

About the role

Operations support staff ensure smooth delivery of projects and programs, both internally and externally, while adhering to program, practice, and operations guidelines. These roles tend to be more internal-facing than client-facing, although people in operations roles will often have direct client, customer, or trade ally communication and contact.

Responsibilities

• Provide day-to-day operational support for program activities, including communications, coordination, and documentation.
• Manage and process incoming customer applications from initial intake through final completion, ensuring accuracy, completeness, and adherence to program requirements.
• Navigate established program workflows, policies, and operational procedures to ensure consistent and compliant program delivery.
• Review and interpret existing data reports and derive actionable insights and process improvements to operations leadership, as appropriate.
• Aid with recurring and ad-hoc data collection efforts to support internal analysis, audits, and performance tracking.

Requirements

• 3-6 years of relevant industry experience.
• Bachelor’s degree preferred or equivalent work experience.
• Proficiency with Microsoft Office required, particularly Excel.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Excellent written and verbal communication skills.
• Process-oriented thinking with a focus on continuous improvement.

Qualifications

For this exciting career opportunity, you’re a great fit if you can…

Skills

• Resourceful
• Resilient
• Kind

Benefits

• Medical, Dental, and Vision Insurance
• Company-paid health care concierge service
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time
• Employee Recognition Program
• Employee Assistance Program
• Access to on-demand training courses to advance further in your career

Pay

Compensation Range: $48,800.00 - $66,300.00 Currency USD Type Salary

Schedule

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

DOT Requirements

If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.

Equal Opportunity Employer

CLEAResult is an Equal Opportunity Employer. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.