Operations Specialist

Purchasing Responsibilities

• Forecast, track, and purchase all retail products, professional supplies, treatment supplies, office supplies, postage supplies, and marketing material to ensure smooth daily operation of the studio.
• Work with product vendors on awareness of upcoming sales/specials, lost orders, samples, returns, etc.
• Manage all costs through the facility, ensuring that vendor billing is accurate.

Inventorries Responsibilities

• Ensure appropriate inventory levels are kept at all times, including but not limited to: homecare, professional supplies, office supplies, marketing material, etc.
• Performs weekly high-cost consumable count and monthly full inventory count.
• Manage direct guest shipping.
• Maintain appropriate inventory controls.
• Check in and distribute product deliveries.
• Distribute supplies to clinical care team and complete corresponding tasks.
• Monitor product expiry dates to ensure unnecessary inventory shrinkage occurs.

Operational Responsibilities

• Program clinical provider schedules in Zenoti under the direction and approval of the Studio Director.
• Create and post quarterly Guest Service schedule under the direction and approval of the Studio Director.
• Manage daily, weekly, monthly, and quarterly cleaning checklists.
• Initiate facilities tickets/support needs and follows through to completion.

Financial Responsibilities

• Complete Keybank receipt submissions into Workday for studio AMEX spends and invoices.
• Double check accuracy of daily deposit and closing totals.
• Drive profitability through operational excellence and expense control.

Eventing Responsibilities

• Plan and execute in-studio events that deliver on ideal guest outcomes and sales goals.
• Ensure proper inventory levels and supplies are available based upon event needs.
• Co-create visual assets (pricing diagrams, service details, etc).
• Collaborate with Studio Director and Studio Sales Manager to create experience stations, effective sales verbiage, B&A’s, etc.

About the Role

This position is responsible for all inventory, operational support functions, and driving profitability through financial excellence for the studio. This role operates in close partnership with the Studio Director, assisting with daily inventory oversight as well as general operational and financial management responsibilities.

Why Join Chapter Aesthetic Studio?

• A supportive, people-first culture focused on delivering confidence through personalized care.
• Ongoing training and professional development.
• A modern, uplifting studio environment with a tight-knit, collaborative team.
• Employee discounts on services and retail products.
• Opportunities for growth and leadership across our expanding studio network.

Knowledge, Skills And Abilities

• Strong organizational and record keeping skills.
• Ability to exhibit attention to detail while keeping large picture in focus.
• Strong time management skills.
• Proficient in technology.
• Must be able to work as part of a team.
• Must possess management skills.
• Ability to manage multiple projects simultaneously.

Job Type

Full-Time

Hourly Rate

Starting at $24+/hour (based on experience) plus eligible for monthly incentive pay