Operations Specialist

About the role

Champlain Insurance Group is a fast-growing, specialty, surplus and excess lines insurance enterprise. Through our affiliates, Champlain Specialty Insurance Company, WestCongress Insurance Services LLC, and WestCongress Risk Services LLC, we offer primary and excess general liability insurance solutions and claims administration throughout the United States. We are in need of an Operations Specialist for our Manchester, NH office to assist with the processing and placement of the insurance products we offer.

Responsibilities

• Provide support to Account Executives
• Analyze and screen submissions
• Issue endorsements and cancellations
• Issue quotes, binders and policies
• Respond to and resolve billing inquiries
• Solicit underwriting information for new and renewal business
• Request additional information post-bind to complete file
• File maintenance
• Maintain service standards by providing timely responses to broker requests and inquiries
• Provide a superior customer experience
• Prepare quotes, binders, policies, endorsements and amendments

Qualifications

• Highly organized and detail oriented
• Able to manage, organize and prioritize multiple tasks
• Good working in a team environment
• Willing to work outside area of responsibility to support the growth of the business
• Ability to organize work and perform within time constraints
• Strong written and verbal communication skills
• High proficiency in math, typing, Microsoft Word & Excel and other computer software & systems
• Some experience in the insurance industry preferred but not necessary

Opportunity For Advancement

For the successful candidate that demonstrates the aptitude and a desire to learn and advance, this position may offer opportunities for advancement to positions of increasing responsibility and authority within the insurance underwriting or other aspects of our business.

Benefits

• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Pay

Competitive compensation package, including bonus opportunity

Schedule

• 8 hour shift
• Monday to Friday