Operations Specialist

Position Overview

The Operations Specialist is responsible for providing top level customer service to internal and external clients as it relates to branch location’s clinical operational support activities.

Compensation & Benefits

$23/HR, plus monthly incentive potential
Benefits Overview:
Health, Dental, Vision Insurance
401(k) Savings Plan with Employer Matching
Employee Stock Purchase Plan
Company-Paid Life Insurance
Paid Holidays, Paid Vacation Days, Paid Sick Days

Essential Job Functions

• Payroll Activities: Weekly time sheets entries for caregiver staff visits which generates billing
  Audit weekly payroll reports and make timely payroll adjustments when necessary
  Process and close payroll each week according to guidelines
  Prepare and ensure timesheets and nursing notes for corporate billing department are processed according to guidelines
  Prepare and maintain payroll files
  Review and audit weekly net profit reports and communicate discrepancies to management in a timely manner
  Be primary point of contact for location caregiver payroll inquiries
  Establish an open line of communication and positive relationship with the Corporate Payroll department
• Personnel Activities: Assist with caregiver onboarding activities; may be asked to assist with recruiting activities
  Ensure all caregiver personnel files are secure, accurate and complete
  Verification and maintenance of caregiver credentials (licenses and certifications)
  Creating and providing monthly evaluation and skills report to Director(s)
  Coordinate with Corporate Risk Management and Leave of Absence Specialists on all worker compensation claims and return to work coordination activities
  Coordinate with People Services on all unemployment claims
  Be primary point of contact for caregiver questions relating to company benefits, policies, procedures, education
• Caregiver Coordination Activities: Establish and maintain an orientation schedule for caregiver staff
  Maintain accurate and up to date contact list of all active caregivers, including mailing log
  Review and confirm weekly schedules according to branch location guidelines
  Mail monthly schedule to patient’s home each month according to branch location guidelines
• Office Support Activities: Scanning and/or filing of documentation and records
  Assist in answering of incoming calls and ensuring accurate messages are taken and given to the appropriate staff member
  Mail distribution to appropriate staff member or department
  Process invoices according to branch location guidelines
  Office supply orders
  Preform special projects as needed

Requirements

• High school diploma or GED
• Proficient typing skills
• Proficient Microsoft Office skills

Preferences

• Payroll and/or human resources experience
• Private Duty, Home Care Or Health Care Company Experience
• Advanced Microsoft Excel skills
• Two (2) years general office experience

Other Skills/Abilities

• Maintain company and employee confidentiality at all times
• Maintain professional boundaries at all times
• Able to remain calm and professional in stressful situations
• Able to maintain attention to detail and effective problem-solving and conflict resolution
• Able to organize and communicate effectively

Physical Demands

• Must be able to speak, write, read, and understand English
• Occasional lifting, carrying, pushing, and pulling of up to 25 pounds
• Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting
• Must be able to sit and climb stairs
• Must have visual and hearing acuity

Environment

• Performs duties in an office environment with occasional field visits during agency operating hours

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Employment Opportunity and Affirmative Action

Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

CCPA Notice for Job Applicants, Contractors, and Employees Residing in California

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.