Operations Specialist

Responsibilities

• Review financial, college academic, and professional certification documents to determine sufficiency for data entry into TEF’s database and dissemination of benefits
• Implement standard operating procedures (SOPs) to ensure consistency and efficiency across all TEF operations
• Analyze data and make recommendations to enhance efficiency and support TEF operations
• Cookordinate tasks and administer resources to ensure daily operations run smoothly TEF-wide
• Execute operational processes and procedures to enhance workflow, ensuring compliance with laws, regulations, and TEF policies
• Identify and solve operational issues as they arise
• Collect, process, and conduct quality assurance of applications within the necessary central operating systems
• Prepare reports to update cross-divisional leadership on performance and progress
• Maintain records and perform regular data analysis to support decision-making
• Troubleshoot issues and follow through on resolutions

Qualifications

• Bachelor's degree in Business, Business Administration, or a related field or equivalent work experience
• Minimum of three (3) years of experience in Operations, Payments, or Student Financial Services required
• Strong organizational skills, with the ability to coordinate multiple tasks and prioritize competing demands
• Experience designing and implementing operational procedures, with a focus on efficiency and compliance
• Problem-solving mindset, with proven ability to identify issues and oversee effective solutions
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and other relevant software for data analysis/visualization and reporting
• Strong communication and reporting skills, with the ability to translate complex data into clear insights
• Ability to work independently and collaboratively within a team-oriented environment