Operations Specialist Associate

Purpose

Provides hands on training facilitation, coaching, mentoring, and quality reinforcement to support Service Operations performance and continuous learning. Executes assigned training and quality activities, reinforces established standards and workflows, and shares operational insights to support training effectiveness. Collaborates with supervisors and partners to identify training needs through trends, disseminate information, and support team skill development. Maintains production proficiency, supports team development, and partners with Quality Assurance and leadership to observe quality trends and service outcomes. Member of the assigned department leadership team.

Education and Experience

• College degree or equivalent work experience
• 3+ years' experience in providing excellent customer service either on the front-line or in the back office
• 2+ years of training, coaching, or mentoring experience
• Demonstrated proficiency in department products, systems, and workflows
• Experience supporting employee development and performance improvement

Knowledge and Skills

• Strong verbal and written communication skills
• Coaching, mentoring, and facilitation capabilities
• Attention to detail and ability to evaluate work against established standards
• Strong problem-solving and organizational skills
• Ability to manage multiple priorities and meet deadlines
• Collaborative mindset with demonstrated accountability and professionalism
• Working knowledge of commonly used concepts, practices, procedures, and systems within Service Operations

Benefits

• Two options for your health insurance plan (PPO or High Deductible)
• Supplemental Life and AD&D plans that you can purchase for yourself and dependents (includes spouse/domestic partner and children)
• Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity)
• Prescription drug coverage (included in your health insurance plan)
• Short and Long Term Disability coverage
• Vision and dental insurance plans
• A robust 401k plan with up to a 5% employer match
• A retirement savings plan that is 100% company funded
• Paid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversaries
• Eligibility to receive a yearly bonus as a Munich Re employee
• A variety of health and wellness programs provided at no cost
• A hybrid environment that gives you a choice in where and how you get work done
• A corporately subsidized on-site cafeteria as well as a We Proudly Serve coffee shop
• An on-site complimentary workout facility as well as walking trails on campus grounds
• On-site wellness center complete with nurse practitioner
• Financial assistance for adoptions and infertility treatment
• Paid time off for eligible family care needs
• Tuition assistance and educational achievement bonuses
• Free parking
• A corporate matching gifts program that further enhances your charitable donation
• Paid time off to volunteer in your community

Schedule

Hybrid roles are 3 days in-office at our Wayne, PA, USA location.