Operations Specialist 1

Job Responsibilities

• Responding to client inquiries: Responsible for responding to client inquiries for new, renewal, and endorsement processes.
• Assess the needs of the client and act as advisor or processor, depending on the request.
• Licensed to fill the advisory capacity required for the role.
• Create financial transactions (both automated and manual) to debit / credit policy accounts.
• Problem solve to determine the correct premium or processing steps required based on the customer’s request.
• Assist with user support, training of colleagues, system testing, and the implementation of process or system changes.
• Report daily, requiring running queries or tracking production and consolidating excel data into a viewable format.
• Participate in special projects and initiatives as assigned, supporting process improvement and operational efficiency.

Requirements

• 2+ years of office or administrative work experience.
• Prior Insurance industry work experience preferred.
• Excellent reading comprehension and strong verbal and written communication skills.
• Proficiency with PC applications, including Microsoft Word, Excel, OneNote, Outlook, and Teams.
• Attention to detail with a high level of accuracy and customer service focus.
• Demonstrated use of sound judgment skills with solid decision-making abilities.
• Ability to multi-task and independently prioritize work.
• Strong independent problem-solving skills and ability to follow established procedures and guidelines.
• Basic Math Skills, including accurate computation and reconciliation.

Qualifications

• Property and Casualty license preferred.
• To obtain the P&C license within 6 months of hire date.

Benefits

• A 401(k) savings plan with employer contributions.
• An employee stock purchase plan.
• Consideration for long-term incentive awards at Aon’s discretion.
• Medical, dental, and vision insurance.
• Variety of types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance.
• Optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions.