Operations Services & Learning Support

About the role

As our Operations Services & Learning Specialist, you'll be the creative engine behind how BJ's trains and equips its restaurant teams. You'll produce training content from start to finish, turning operational standards into videos, job aids, and rollout guides that are clear, compelling, and built for the restaurant floor. This is a hands-on, maker role where you'll storyboard and shoot, design and write, manage timelines, and juggle projects—all while keeping the guest experience and our Gold Standard at the center of everything you create.

Responsibilities

• Produce training videos end-to-end—storyboard, record, edit, and publish content covering food, beverage, service, and operational procedures.
• Build digital learning content—develop e-learning modules, interactive courses, and microlearning assets for BJ's LMS platform that meet team members where they are.
• Design visual job aids—cut spec charts, build sequence cards, portion guides, and station references that live and get used where the work actually happens.
• Write rollout guides—clear, manager-ready documentation for menu changes, new processes, and operational updates that get people up to speed fast.
• Own your timelines—manage multiple projects with short turnarounds, communicate proactively, and deliver on deadline without losing quality.
• Show up in the field—regularly visit BJ's restaurants to work alongside teams, gather feedback, observe real operations, and ensure every training tool reflects how things actually work on a busy shift.

Requirements

• 2-4 years of experience in instructional design, content production, or training development (restaurant or hospitality experience strongly preferred).
• Strong design skills—proficient in Canva, Adobe InDesign, or similar tools.
• Excellent writing ability—you make things clear, concise, and audience-right.
• A self-starter mentality—you see what needs to be done and you go do it.
• Flexibility and composure when priorities shift—you pivot fast and keep quality high.
• A hospitality mindset—you're energized by helping others and love being the host who makes everything run smoothly.

Pay

USD $65,000 - $80,000 per year plus bonus eligibility.

Benefits

• Competitive salary and bonus opportunities.
• 401(k) with company match to help you plan for the future.
• Comprehensive medical, dental, and vision benefits.
• Free and discounted meals.
• Career growth and advancement opportunities.
• Financial wellness and life planning resources.
• Employee discount program and additional lifestyle perks.
• A collaborative culture built on teamwork, service, and celebrating wins.

Schedule

Hybrid schedule: Monday through Thursday in office, with the flexibility to work remotely on Fridays.