Operations Service Technician I

About the role

Lumos is transforming the future of connectivity by building one of the nation's fastest-growing 100% Fiber Optic networks. As an Operations Service Technician I, you'll install, test, and maintain services and equipment in homes and businesses, playing a key role in ensuring seamless connectivity. This hybrid position involves dispatches to customer sites in accordance with a daily schedule.

Responsibilities

• Installs and troubleshoots basic Voice, Data, and Video services on fiber networks.
• Performs data entry tasks: updating trouble tickets, processing orders, completing timesheets, provisioning systems and equipment, and updating internet service.
• Provisions and configures Wi-Fi: SSID settings, Guest Network Access, and wireless firewall options.
• Troubleshoots and resolves wireless connectivity issues.
• Installs and troubleshoots customer on-premise equipment (e.g., residential gateways, routers, switches, security systems, and station wiring).
• Installs and troubleshoots circuits (e.g., Voice, Broadband).
• Sets up fiber facilities, including Multi-Ports, and removes company-owned ONTs as needed.
• Handles provisioning, testing, maintenance, and troubleshooting of GPON/PON, routers, switches, DSL equipment, and more.
• Installs cross-connects at cross-connect and LCC cabinets for fiber circuits.
• Performs other duties as assigned, including departmental and cross-functional projects.

Training Components

• Training may include Zhone, SmartRG, AirTies, cabling and testing, Light Level Meter operation, and other relevant training as deemed necessary.

Requirements

• High School Diploma or equivalent required.
• Valid, fully unencumbered Driver’s License required.
• Must reside within 30 minutes of the normal reporting location, including home-based work locations.
• Available for various schedules, including weekends, holidays, overtime, and on-call duties as needed.

Qualifications

• 0+ years of related experience.
• Experience interacting directly with customers to troubleshoot and resolve issues.
• Experience using MS Office Suite.

Skills

• Fiber or Telecom industry experience preferred.
• Strong verbal and written communication skills.
• Safe driving record.
• Ability to understand and use technical documentation.
• Detail-Oriented and Quality-Driven: Committed to accuracy and thoroughness, proactively seeks and applies feedback for continuous improvement, and consistently monitors work to uphold and enhance quality standards.

Physical Requirements

• Ability to climb utility poles (where applicable) and work at heights.
• Utilize handle extension and stepladders as required.
• Ability to work in attics, crawl spaces, and confined areas.
• Capable of lifting and transporting 50 lbs. over a distance of 50 feet.
• Near-constant use of sight, speech, hearing, comprehension, and reasoning.

Benefits

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off and Paid Holidays.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life’s challenges.
• 401K plan with up to 5% employer contribution and a self-directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Employee referral bonuses.
• Discounts on Lumos Fiber Internet for employees who live in our service areas.