Operations/Service Manager IV

About the Role

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you’ll be a leader of the store team, managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results.

You’ll coach, train, and develop a team of Cashiers, Customer Service Supervisors, Receiving team members, and Receiving Supervisors while overseeing business operations to ensure associates deliver excellent customer service and the highest degree of professionalism.

Responsibilities

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record-keeping procedures.
• Provide guidance to Customer Service Supervisors to ensure they meet customer service expectations and maintain smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPs.
• Lead the receiving process, including transfers, debits, damages, and chargebacks, and partner with the Receiving Supervisor to maintain inventory accuracy.
• Act as the Manager on Duty (MOD), setting the leadership example for customers, associates, and driving store results.
• Support the Store Manager in staffing, sourcing, interviewing, training, and succession planning.
• Assist in managing other store operations areas as needed.
• Communicate effectively with District and Regional Management teams.

Requirements

• 3+ years of Retail Management or Store Operations experience at an Off-Price, Big Box, Specialty, or medium to large-sized, multi-unit retail organization.
• Ability to work a flexible schedule, including early mornings, nights, weekends, and holidays as required.
• Ability to lift and move boxes weighing up to 40 lbs.
• Experience utilizing scheduling and reporting computer software.
• Travel may be required from time to time.

Benefits

• Competitive wage and flexible hours.
• Associate discount.
• Medical, dental, and vision coverage, including life and disability insurance.
• Up to 12 days of paid time off annually for full-time associates.
• Up to 8 paid holidays.
• Paid sick time in accordance with applicable law.
• 401(k) plan.
• Training and development opportunities.

Pay

Hourly pay range: $23.10 – $30.80 (min-mid range). Individual pay decisions will be based on qualifications, education, job-related skills, relevant experience, and geographic location.

Location: 1700 Murphy Avenue Shopping Center Suite B, Donna, Texas 78537. Full-time, in-office/on-site role.