Operations/Service Manager II

Position Overview

Are you a proven leader with a strong drive to succeed? Do you work well in a process-driven environment where organization and efficiency are critical to success? Are you an expert multitasker who would thrive in a high-energy environment? If so, then this might be the right opportunity for you!

About the role

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you’ll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results.

Responsibilities

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPS.
• Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
• Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
• Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
• Assist in the management of other store operations areas as needed.
• Communicate effectively with the District and Regional Management teams.

Requirements

• 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization.
• Ability to lift and move boxes weighing up to 40 lbs.
• Experience utilizing scheduling and reporting computer software.
• Travel may be required from time to time.

Qualifications

• Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.

Skills

• Proven leadership skills.
• Strong organizational and efficiency skills.
• Expert multitasking abilities.
• Customer service orientation.
• Ability to lead and motivate teams.
• Effective communication skills.
• Experience with scheduling and reporting software.

Benefits

• Competitive wage.
• Flexible hours.
• Associate discount.
• Benefits package including medical, dental and vision coverage, life and disability insurance.
• Paid time off and holidays.
• 401(k) plan.

Pay

Hourly rate ranging from Mid $23.20 to $30.95.

Schedule

In-office/on-site.

Company Information

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.