Manager II, Operations

Job Summary

Under general supervision, the position oversees a single or multiple sites/fleets under one cost center with one or more managers. The incumbent manages operational performance, financial performance, and ensures Safety and DOT compliance.

Key Responsibilities

• Create and direct managers in executing a plan for forecasted freight volumes and power/equipment needs; adjust capacity to ensure fleet/carrier and equipment coverage is seamless
• Train on and audit all processes and procedures needed to execute the day-to-day operations while seeking to identify and implement process enhancements
• Communicate with customers, internal departments, and team to identify and resolve problems or issues with ramp, driver, customer, account, etc. throughout the day and, where required, when on call
• Oversee assigned fleet operations, including, but not limited to driver board coverage, customer service, safety, compliance, driver retention, and employee scorecard management
• Manage financial performance, including, but not limited to cost control decisions, expense management, and maximizing profitability; evaluate and present on design versus actual data analysis for each customer through mid-year business reviews, annual account assessments, preparing and presenting a final presentation, etc.
• Compile reports pertaining to operational, financial, and service metrics on a regular cadence and as needed; monitor and resolve deviation from key performance indicators
• Ensure fleet compliance with all Safety and DOT training; partner with applicable internal personnel to address any specific Safety needs that arise for individual fleets or drivers
• Facilitate employee training and development; monitor ongoing performance progress to promote, engage, and retain employees in positions of increasing responsibility by optimizing job performance through evaluations, individual development plans, and employee recognition programs
• Serve as an escalation point of contact with their assigned customers/ramp in order to provide exceptional service and trouble-free account safety, efficiency, and profitable operation
• Aid in the creation of an annual budget, audit current year performance of actual versus budgeted expenses, and provide feedback to internal stakeholders regarding required updates to the budget as a result of operational changes

Qualifications

• High School Diploma/GED with 4-5 years of supervisory experience and/or military equivalent OR Bachelor's Degree in Business Administration/Management, Supply Chain Management, Finance, or related field with 2-3 years of supervisory experience and/or military equivalent
• Possess a valid driver's license with a clean motor vehicle record as per J.B. Hunt standards
• Ability to work across multiple shifts including nights and/or weekends if needed
• Willing to travel to account, customer, and company event locations when applicable

Preferred Qualifications

• Ability to process information with high levels of accuracy
• Able to anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level
• Able to accurately analyze situations and reach productive decisions based on informed judgment
• Able to adapt to changing environments
• Able to establish and maintain healthy working relationships with clients, vendors, and peers
• Able to meet or exceed team/driver needs and expectations and provide excellent service in a direct or indirect manner
• Able to effectively transmit, receive, and accurately interpret ideas through various mediums
• Able to develop and track challenging goals that support business strategies
• Knowledge of business metrics and Key Performance Indicators (KPIs)
• Understanding the resources required to achieve business objectives and the ability to plan, mobilize, and distribute resources to fulfill business objectives and plans

Expected Starting Pay Range

$80,600-100,800

Benefits

• Medical benefit
• Dental benefit
• Vision benefit
• 401(k) retirement plan
• Life insurance
• Short-term and long-term disability coverage
• Paid time off commensurate with tenure (includes vacation and sick time)
• Six weeks of paid maternity leave along with two weeks of paid parental leave
• Six paid holidays annually

Education

• Bachelor's: Business Administration/Management
• Bachelor's: Finance
• Bachelor's: Supply Chain Management
• GED (Required)
• High School (Required)

Work Experience

• Management-Entry Level

Certifications

• Non Commercial Driver's License - Department of Transportation