Manager II, Operations - AMZ27012.1
About the role
Identify, design, develop, implement, and execute new and existing processes, policies, goals, and solutions to reduce potential risks. Create schedules, identify and communicate risks to stakeholders, define risk mitigation strategies, and facilitate appropriate engineering solutions. Develop system requirements to streamline and simplify tools used to manage and enhance operational productivity, accuracy, and effectiveness for customers. Evaluate effectiveness of current or future systems and collaborate with other departments to integrate with business systems and processes. Maintain metrics, reports, and process documentation to monitor and analyze delivery performance and key controls. Manage cross-functional teams and/or third party-vendors for implementation of project/program requirements.
Responsibilities
- Identify, design, develop, implement, and execute new and existing processes, policies, goals, and solutions to reduce potential risks
- Create schedules, identify and communicate risks to stakeholders, define risk mitigation strategies, and facilitate appropriate engineering solutions
- Develop system requirements to streamline and simplify tools used to manage and enhance operational productivity, accuracy, and effectiveness for customers
- Evaluate effectiveness of current or future systems and collaborate with other departments to integrate with business systems and processes
- Maintain metrics, reports, and process documentation to monitor and analyze delivery performance and key controls
- Manage cross-functional teams and/or third party-vendors for implementation of project/program requirements
Basic Qualifications
- Bachelor's degree or foreign equivalent degree in Business Administration, Finance, Engineering, or a related field
- One year of experience in the job offered or a related occupation
- One year of experience in direct management and managing processes, projects, or programs
- One year of experience in identifying and executing process improvement initiatives and providing customer support in a professional, non-retail environment
- One year of experience using Salesforce, SQL, Tableau, Excel, or related business management tools
- One year of experience in human capital management, including interviewing, hiring, performance management, coaching, promotions, and terminations, as well as providing technical, non-technical, and administrative support
Schedule
40 hours / week, 8:00am-5:00pm
Pay
Salary Range: $67,288 - $90,900 per year. Compensation package includes sign-on payments and restricted stock units (RSUs). Final compensation determined based on factors including experience, qualifications, and location.
Benefits
- Health insurance (medical, dental, vision, prescription)
- Basic Life & AD&D insurance with option for Supplemental life plans
- Employee Assistance Program (EAP) and Mental Health Support
- Medical Advice Line
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement coverage
- 401(k) matching
- Paid time off
- Parental leave