Operations & Resource Manager
About the Role
You'll direct the day-to-day flow of people, projects, and priorities across the studio—the connective tissue between accounts, creative, strategy, and new business. This includes owning real-time visibility into capacity, building dashboards to track project status and pipeline, and setting resourcing guardrails so new business can scope work without waiting on constant approvals.
The remit extends beyond coordination: you'll treat resourcing as a financial lever, connecting staffing decisions to utilization, burn, and profitability. You'll design flexible mechanisms for accelerated timelines, including a structured freelance activation model and a managed bench. Additionally, you'll have a mandate to integrate AI and automation into forecasting to flag gaps before they become problems.
You'd report directly into studio leadership and collaborate with creative and account leads. This role involves systems-building from first principles, not inheriting a mature machine.
Requirements
- Experience as a Senior Resourcing Manager, Studio Operations Lead, or Head of Production within a creative or branding agency, preferably mid-sized.
- Owned resourcing across creative, strategy, and account teams simultaneously.
- Fluency in utilization, burn, and scope-to-profitability mechanics.
- Built and run a freelance bench end-to-end.
- Ideally, experience building processes from scratch in a growing studio rather than maintaining existing systems.
Pay
$125,000 - $160,000
Schedule
Hybrid working