Operations Representative - Grand Rapids, MI

Job Description

You’ll own shipments from pickup to delivery — tracking loads in real time, jumping in when things go sideways, and making sure drivers and dispatchers have what they need. Think of it like air traffic control, but for trucks.

• Support the coordination and execution of shipments from pickup through delivery
• Monitor load progress and communicate updates, delays, or issues as needed
• Assist in resolving service issues quickly and professionally

Qualifications

• High school diploma or equivalent (associate's degree? Even better)
• Eyes like a hawk for details — because one typo in a load number can send a pallet to the wrong state
• The ability to juggle multiple tasks without dropping the ball in a fast-paced environment
• Communication skills that actually work — both in writing and face-to-face (you'll need them when talking to drivers, carriers, and customers simultaneously)
• Comfort navigating Google Suite and other digital tools
• A solid work ethic, reliability you can count on, and a genuine team-player attitude