Operations Representative

Onsite at 220 West Union Avenue, Bound Brook, NJ.

Schedule

• Mondays, Tuesdays & Wednesdays: 8:30 am – 4:30 pm
• Thursdays: 8:30 am – 5:00 pm
• Fridays: 8:30 am – 4:00 pm

Responsibilities

• Provide excellent in-person, email, and telephone support to Somerset Regal Bank customers and employees for Operations Department services.
• Complete daily DDA (Demand Deposit Account) activity, including DDA rejects, adjustments (encoding corrections and check adjustments).
• Generate and distribute various Business Analytics reports and/or notices to appropriate staff members or customers.
• Oversee daily handling, processing, and submission of:
  • Overdrafts and uncollected funds
  • Returned deposited items
  • Altered/fictitious or forged check processing
  • File alterations report
  • Duplicate item report
  • Official Check Stop Payments
• Manage and review the Harland Clarke checking printing account.
• Assist staff and customers in ordering and/or re-ordering personal and business checks.
• Initiate and follow through with the recovery process of forged and altered checks by submitting appropriate documentation to the clearing entity.
• Review, approve, and address errors in ACH origination requests submitted by business online customers.
• Review, approve, and address errors in wire origination requests submitted by business online customers.
• Search incoming levy requests for possible hits, advise branch to seize funds, notify levying entity, and turn over or return funds as required.
• Provide direct assistance to the Operations Supervisor as needed.
• Collect and review for accuracy monthly Branch Audit reports submitted from the branches and provide to the Retail Banking Manager.
• Review and process monthly Fiserv processing charges provided by the President/CEO.
• Generate and print daily reports from Snowflake/Business Analytics and distribute between branch staff, Operations staff, and the Operations Supervisor.
• Collect and scan customer documents to the Nautilus cold storage system.
• Review and sort monthly “on hold” bank statements to appropriate departments including: Operations, Accounting, Marketing, the President/CEO, and branch offices.
• Provide support through maintenance, troubleshooting, correction, and resolution in areas including:
  • Online Banking Bill Payment
  • Mobile Banking
  • Telephone Banking
  • Zelle payment services
  • ACH (automated clearing house), e.g., payroll direct deposit, EFTs (electronic funds transfers)
  • IRA (individual retirement accounts)
• Provide coverage to the reception area.
• Maintain current knowledge of all position-related procedures and compliance.
• Comply with all Bank-issued policies, including Information Security/Cybersecurity Policy, Acceptable Use Policy, and Internet Access and E-Mail Use Policy.
• Perform additional duties as assigned by management to maintain an efficiently run office, including cross-training in other Department or Bank functions.
• Ability to work varied hours/days as business dictates; may travel to Bank or other locations for job-related functions.

Requirements

• At least one year of experience working in branch or operations banking in a US bank.
• Familiarity with US banking consumer products and regulations preferred.
• Familiarity with Fiserv-Cleartouch software preferred.

Skills

• Efficient knowledge of standard office equipment operation, including a PC with email, Microsoft Word, and Microsoft Excel.
• Consistent positive interpersonal and communication skills when interacting with colleagues and customers.
• Discretion, confidentiality, and privacy when interacting with colleagues and customers.
• Proficiency with position-related processes and technology.
• Strong organizational skills and attention to detail.
• Good judgment and ability to manage multiple tasks at a time.
• Ability to work independently.
• Knowledge of US currency denominations.

Benefits

• Retirement plan
• Health Insurance
• Paid days off

Pay

Annual salary: $44,000 - $54,000