Operations/RAMP - Special Services Operator

About the role

Under the direction of the Manager of Special Services, it provides safe, efficient, on-time, door-to-door delivery for passengers by means of public transportation.

Responsibilities

• Drives a Special Service bus in a safe, courteous, and reliable manner throughout the TANK service area within a daily assigned schedule.
• Assists in the boarding/alighting of all passengers including those in wheelchairs and with mobility aids.
• Assures the proper securement of wheelchairs.
• Assists passengers to and from the coach to the door of their destination.
• Notifies dispatch of pick up/drop off deviations, schedule deviations as well as accidents or passenger incidents.
• Notifies dispatch of passengers’ medical or behavioral problems and mechanical or electrical problems with the bus.
• Administers TANK’s fare policy and sees that fares are deposited into the farebox.
• Operates on-board computer for farebox and communication with dispatch.
• Dispense information on TANK’s services to passengers as needed.
• Advise passengers of rules and regulations when necessary.
• Completes and submits written reports concerning passenger incidents, preventable and non-preventable accidents.
• Performs other duties as assigned.

Requirements

• High school diploma or equivalent.
• Excellent customer service skills.
• Strong communication and people skills.
• Ability to work independently.
• Excellent attention to detail.
• Strong problem-solving skills.
• Ability to learn detailed schedule information about TANK bus routes.
• Ability to work cooperatively and be a team player.
• Ability to keep clear and accurate records.
• Valid Driver’s License.
• Physical demands: able to sit for extended period; stand and move about; walk up and down the steps of the bus multiple times throughout the shift; stop and bend to secure wheelchairs; push and pull to assist passengers in wheelchairs; reach out and have finger dexterity to use MDT unit radio system; read and comprehend written material.

Internal & External Contacts: Passengers, Transportation, Internal Staff, Various.