Operations Project Manager

About the role

A mission-focused nonprofit with nationwide government service contracts is seeking an Operations Project Manager to lead cross-functional projects that enhance operational performance and align with evolving industry best practices.

Responsibilities

• Lead Operational Project Planning, Execution, and Oversight
  • Lead and support operational projects across federal contracts, including new contract startups, operational improvements, and implementation of corporate initiatives.
  • Ensure projects are completed on time, within budget, and aligned with operational, compliance, financial, and performance objectives.
  • Track project performance, maintain project schedules, and provide status reports to leadership.
  • Develop project plans, workflows, and implementation strategies that support organizational goals and contract requirements.
  • Drive Process Improvement and Operational Excellence
    • Identify opportunities to improve efficiency, productivity, quality, and consistency across business functions.
    • Analyze workflows, eliminate operational inefficiencies, and implement process improvements.
    • Develop and standardize project management tools, documentation, templates, and operating procedures.
    • Support continuous improvement, digital transformation, automation, and process reengineering initiatives across the organization.
  • Serve as Strategic Liaison and Cross-Functional Partner
    • Act as the primary link between strategic objectives and operational execution.
    • Collaborate with Operations, Business Development, Human Resources, Finance, and other departments to achieve organizational goals.
    • Serve as the lead liaison between Operations and Business Development during proposal development and new business pursuits.
    • Facilitate communication between executive leadership and operational teams to ensure alignment and accountability.
  • Monitor Performance, Risk, and Compliance
    • Establish, analyze, and report on operational performance metrics, KPIs, and return on investment (ROI).
    • Anticipate operational risks and develop mitigation and business continuity plans.
    • Manage organizational and project-related change initiatives through effective communication, training, and stakeholder engagement.
    • Ensure projects and operations comply with contractual requirements, regulatory standards, and internal policies.
  • Conduct Quality Assurance and Operational Audits
    • Perform operational audits and quality reviews to verify contract compliance and service delivery effectiveness.
    • Evaluate operational performance against established standards, best practices, and organizational objectives.
    • Support compliance frameworks and quality management initiatives as applicable.
    • Ensure operational priorities related to efficiency, quality, compliance, and cost control are consistently achieved.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Engineering, Communications, or a related field; or an equivalent combination of education and experience required.
• Minimum of seven (7) years of project management experience in a business, government, military, or related operational environment required.
• Project Management Professional (PMP) certification, or willingness to obtain certification within 24 months of hire required.
• Lean Six Sigma certification (Green Belt, Black Belt, or equivalent) strongly preferred.
• Experience supporting government contracting, federal programs, or military operations strongly preferred.
• Experience supporting technical proposal development, business development activities, or government contracting operations preferred.
• Experience with process automation, digital transformation, and operational efficiency initiatives preferred.