Operations Program Manager-OPM

Key Responsibilities

• End-to-End Oversight: Own the global strategy and execution of the network decommissioning program from site de-installation through hub processing.
• Primary Escalation Point: Act as the dedicated point of contact for client stakeholders, swiftly resolving operational bottlenecks, SLA breaches, or critical project risks.
• Reporting & Analytics: Establish, track, and report on global program health metrics, Key Performance Indicators (KPIs), and Service Level Agreements (SLAs) for executive leadership.
• Warehouse, Logistics & Capacity Planning.
• Hub Operations Management: Oversee the inspection, testing, data-wiping (where applicable), and repackaging workflows at our primary regional hubs (Atlanta, Amsterdam, Singapore).
• Capacity & Forecasting: Develop robust forecasting models to anticipate incoming decom volume, balancing workloads across global hubs to prevent capacity constraints.
• Logistics Coordination: Manage the complex reverse logistics pipeline, ensuring seamless material flows between decommissioned POP sites, warehouse vendors, and downstream recycling or remarketing partners.
• Vendor Management & Material Decisions: Make strategic, data-driven decisions regarding material purchasing (packaging, specialized shipping crates) and asset disposition (refurbish, harvest for spares, or recycle).
• Continuous Improvement: Identify operational inefficiencies and champion global standardization and automation initiatives to reduce cycle times and program costs.

Qualifications & Skills

• Experience: 5+ years of experience in project/program management, supply chain, and infrastructure operations.
• Domain Expertise: Proven track record managing large infra projects.
• Global Operations: Experience managing and coordinating global ops/projects.
• Vendor Management: Strong background in managing third-party logistics (3PL) providers and setting/enforcing SLAs.
• Certifications: PMP, Lean Six Sigma, or equivalent supply chain/project management certifications are a strong plus.
• Communication: Exceptional stakeholder management skills with the ability to influence cross-functional teams and present clearly to tech clients.

Minimum Qualifications

• Experience: 5+ years of experience in project/program management, supply chain, and infrastructure operations.
• Domain Expertise: Proven track record managing large infra projects.
• Global Operations: Experience managing and coordinating global ops/projects.
• Vendor Management: Strong background in managing third-party logistics (3PL) providers and setting/enforcing SLAs.
• Certifications: PMP, Lean Six Sigma, or equivalent supply chain/project management certifications are a strong plus.
• Communication: Exceptional stakeholder management skills with the ability to influence cross-functional teams and present clearly to tech clients.