Operations Program Manager

About the role

The Manager, Clinician Services serves as a leadership resource for physician and advanced practice clinicians (APP) to coordinate onboarding and clinician support initiatives across the University of Utah Medical Group (UUMG). This position develops and maintains collaborative relationships with clinical departments, administrators, physicians, APPs, and organizational leaders to support a positive clinician experience and successful integration into University of Utah Health. The role functions as a connector, advisor, and convener, helping align clinician needs with available resources, organizational priorities, and improvement efforts. Through relationship building, active listening, and collaboration, the Manager identifies opportunities, develops actionable recommendations, and helps advance initiatives through influence rather than direct ownership. The position serves as a trusted resource to clinicians, departments, and executive leadership and supports the continued development of Medical Group programs and services that enhance clinician engagement, professional success, and career sustainability.

Responsibilities

• Serve as the primary UUMG resource for supporting clinician onboarding, helping ensure new physicians and APPs can navigate available information, resources, programs, and connections across the Medical Group and University of Utah Health.
• Partner with department administrators and clinical leaders to understand departmental onboarding practices, identify opportunities for alignment, and strengthen connections between departmental and Medical Group resources.
• Convene appropriate stakeholders around identified needs and opportunities, establish next steps, and help maintain momentum through implementation.
• Coordinate onboarding resources, information, and communication across departments.
• Identify onboarding gaps, barriers, and opportunities for improvement.
• Facilitate connections between new clinicians and institutional resources, leaders, and support programs.
• Monitor onboarding experiences and recommend improvements.
• Build and maintain effective relationships with physicians, APPs, department administrators, department leadership, and organizational partners.
• Serve as a connector across departments and organizational functions.
• Facilitate communication and collaboration among stakeholders.
• Convene groups around common opportunities and challenges.
• Support alignment of efforts while respecting departmental ownership and autonomy.
• Develop credibility and trust through consistent engagement and responsiveness.
• Gather and synthesize clinician and stakeholder feedback.
• Identify trends, needs, and opportunities affecting clinician experience.
• Translate stakeholder input into actionable recommendations.
• Support the implementation of clinician-focused initiatives sponsored by UUMG.
• Monitor outcomes and identify opportunities for ongoing improvement.
• Close the loop with clinicians, departments, and stakeholders by communicating actions taken, progress, and outcomes related to identified needs and opportunities.
• Support the development, implementation, and expansion of Medical Group clinician support programs and services based on identified needs and opportunities.
• Synthesize clinician and stakeholder information into concise analyses, recommendations, presentations, and executive-level briefings.
• Present findings, emerging needs, opportunities, and recommendations to senior leaders, department administrators, and physician leadership groups.
• Develop communication materials that support organizational awareness and engagement.
• Track and communicate progress on key initiatives and priorities.

Minimum Qualifications

Equivalency statement: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience). Operations Program Manager, III: Requires a