Operations Program Manager

About the role

Location: USA, Remote or Austin TX (preferred). Reports to: Senior Manager of Operation Program Managers.

The Operation Program Management (OPM) team provides continued support during the entire project life cycle in the post‑sales process, serving as the primary point of contact from initial upstream coordination through project kick‑off, delivery, installation, commissioning, and transition to operations and maintenance for the Voyager+ and 1P Pioneer Tracker products. As an Operation Program Manager you will be the primary point of contact for the duration of the project from post‑sale to completion of performance testing and transition to O&M, working cross‑functionally with various departments, demonstrating accountability, strong communication, organizational skills, attention to detail, problem‑solving ability, and comfort in a fast‑paced, evolving environment. Some travel to project sites and customer meetings (20‑40%) is required.

Responsibilities

• Manage a portfolio of projects of varying size and complexity across the United States, each at different stages of completion, ensuring consistent execution and delivery.
• Serve as the primary point of contact for customers, maintaining daily communication to address concerns, provide updates, and ensure alignment throughout the project lifecycle.
• Lead external communications with customers regarding FTC Solar–supported activities, including weekly meeting documentation, delivery status of materials, requests for information (RFIs), construction and commissioning support, execution of change orders, and other customer‑issued requests.
• Manage internal communications with executive leadership, providing regular updates on project execution, financial performance, expenses, customer requirements, escalations, and risk exposure.
• Develop and maintain detailed project schedules, including internal timelines, to ensure on‑time fulfillment and adherence to contractual commitments.
• Coordinate cross‑functional internal teams and external partners to ensure projects remain within defined scope, schedule, and budget, proactively adjusting plans when necessary to meet project requirements.
• Identify, assess, and manage project risks through a strong understanding of contractual obligations, collaborating with internal stakeholders to develop innovative solutions that minimize exposure and resolve issues quickly.
• Provide comprehensive customer support before, during, and after installation, ensuring successful construction and commissioning while exceeding customer expectations.
• Oversee daily system updates and data maintenance for assigned projects to ensure accurate tracking, reporting, and transparency.
• Apply Continuous Improvement principles to enhance business processes, reduce total costs, and identify opportunities for system improvements.
• Collaborate with team members to develop and refine standard processes that support operational excellence.
• Lead root cause analysis for late deliveries, cost variances, or product deficiencies, implementing corrective and preventive actions to strengthen overall performance.
• Travel is required for key customer meetings and construction site visits to reinforce relationships and ensure successful project execution.
• Drive overall value creation by maintaining strong customer partnerships, improving operational efficiency, and delivering projects that meet or exceed expectations.

Qualifications

• Bachelor’s degree required (preferred fields: Logistics, Supply Chain, Project Management, or related discipline).
• 4+ years of experience in project management or a customer‑facing role.
• 3–5 years of experience in supply chain operations (preferred).
• Project Management Professional (PMP) certification preferred.
• Experience managing multiple projects simultaneously.
• Experience with construction contracts and construction contract administration (if applicable to role).
• Demonstrated leadership and relationship‑building skills that drive team performance and deliver results.
• Strong sense of integrity with a commitment to meeting and exceeding expectations.
• High level of accountability and proactiveness; ownership of project success.
• Excellent problem‑solving skills with the ability to apply project management methodologies, conduct root cause analysis, and support process improvement initiatives.
• Strong critical thinking, analytical, and quantitative skills.
• Detail‑oriented with excellent organizational and time management abilities.
• Ability to prioritize and execute in a fast‑paced, deadline‑driven environment.
• High sense of urgency with the ability to delegate effectively.
• Excellent written and verbal communication skills.
• Ability to communicate effectively at all levels of the organization, including with customers and executive leadership.
• Strong team development and collaboration skills.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook, PowerPoint).
• Experience developing and maintaining tools, templates, and operational processes to support project portfolios.
• Willingness and ability to work extended hours as needed to ensure exceptional customer support and project delivery.

Benefits

• Competitive wages
• Growth opportunities
• Comprehensive benefits package including:
  • Medical, Dental & Vision
  • Life Insurance
  • Short-term and Long-Term Disability Insurance
  • Unlimited vacation
  • 12 weeks of paid parental leave
  • 401(k) with a company match
  • and much