Operations & Program Manager

Responsibilities

• Lead the day-to-day operations of the Health & Performance department to ensure exceptional guest experiences and seamless program delivery.
• Manage the Vitality Recovery Suite team, including hiring, coaching, scheduling, performance management, and payroll administration.
• Oversee provider schedules, workshops, lectures, and presentations to maximize operational efficiency and guest satisfaction.
• Own and manage the Health & Performance programming calendar, coordinating retreats, educational programming, workshops, and Continuing Medical Education (CME) activities.
• Collaborate with providers and cross-functional teams to coordinate room assignments, technology needs, and event logistics for on-property programming.
• Drive operational excellence by evaluating workflows, implementing process improvements, and maintaining departmental policies and standard operating procedures.
• Support departmental budgeting, inventory management, purchasing, and operational reporting to ensure efficient use of resources.
• Partner with Facilities, Engineering, IT, Revenue Management, Reservations, Accounting, Programming, and other departments to ensure smooth day-to-day operations.
• Serve as the Health & Performance Manager on Duty as needed, responding to guest requests, resolving concerns, and ensuring an exceptional Canyon Ranch experience.
• Foster a collaborative, service-focused culture while supporting the continued growth and innovation of Health & Performance programs.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Hospitality Management, Exercise Science, Wellness, or a related field preferred; equivalent experience considered.
• 3-5 years of progressive leadership experience in healthcare, hospitality, wellness, or a multidisciplinary service environment.
• Demonstrated experience leading teams, managing schedules, and coordinating complex operations.
• Strong organizational and project management skills with the ability to prioritize multiple initiatives in a fast-paced environment.
• Experience developing and improving operational processes, policies, and workflows.
• Financial acumen with experience supporting budgets, inventory management, and operational reporting.
• Outstanding communication, collaboration, and interpersonal skills with a guest-first mindset.
• Proficiency with Microsoft Office and scheduling or operational management systems.
• Ability to build strong partnerships across departments while maintaining flexibility in a dynamic environment.
• Passion for health, wellness, and delivering exceptional guest experiences aligned with the Canyon Ranch philosophy.