Operations Program Manager / Associate, Industrial Partnerships - Robotics

About the role

As one of Scale's Operations Program Managers, you'll be running solutions, tools, and processes to ensure timely delivery of our services while maintaining the highest quality standards. We are growing operations rapidly, onboarding new customers, and launching products all the time. This raises new strategic questions we need to answer as well as tactical challenges we need to overcome. You will be part of a highly motivated team of operators and collaborators who will ensure steady delivery and customer satisfaction.

You are relentless in driving stellar results, running pilots, tests, and experiments, then handing over new designs to a team of skilled operators. The blend of operations, process improvement, and cross-functional leadership make this a unique and exciting role that will provide an opportunity to work with multiple teams (e.g., Engineering, Marketing, Operations, Analytics, and several others) across the company and around the globe.

Responsibilities

• Drive some of our most critical operational processes
• Improve existing processes and tools globally
• Collaborate with stakeholders to improve processes for new and existing customers
• Create an effective feedback loop between the frontline, product, strategy, and customers
• Build, maintain, and regularly communicate detailed reporting for other leaders across the company who will use your team's data to inform their own operations and strategy

Requirements

• Industry experience in supply chain, finance planning, in an operational role and/or in a top tier consulting firm
• An undergraduate degree from a top university in an analytics-heavy major (e.g., Engineering or Economics) and/or a graduate degree from a top university in Engineering, Economics, or Business
• Experience leading day-to-day activities and improving processes
• An action-oriented mindset that balances creative problem solving with the desire to deliver outcomes
• Analytical, planning, and process improvement capability

Skills

• Experience with reading SQL and/or another database language (nice to have)
• Experience with Python and/or Mode Notepad scripting (nice to have)

Pay

The base salary range for this full-time position in our hub locations of San Francisco, New York, or Seattle is $152,800–$160,000. Compensation packages at Scale include base salary, equity, and benefits. The range displayed reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training.

For pay transparency purposes, the base salary range for this full-time position in Mexico is: $714,750–$953,000 MXN.

Benefits

• Comprehensive health, dental, and vision coverage
• Retirement benefits
• A learning and development stipend
• Generous PTO
• Stock options awarded upon board of director approval
• Commuter stipend (role may be eligible)

About Us

At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.