Associate Robotaxi Operations Manager

What You'll Do

• Aid in managing vehicle readiness—such as cleaning, charging, maintenance scheduling, and service coordination—to maintain high fleet availability and uptime.
• Support the coaching, training, and performance tracking of various team members (Fleet Support Specialists, Operations Advisors, and/or Technicians) and Supervisors. Provide feedback, monitor KPIs, and support team development initiatives.
• Conduct regular checks on cleaning, charging, and service workflows. Identify gaps, document findings, and support the implementation of process improvements.
• Use internal software platforms to access real-time fleet data, track vehicle status, and escalate issues promptly.
• Develop proficiency in data-driven decision-making and track key performance indicators (KPIs) such as vehicle downtime, charge efficiency, and service cycle times.
• Contribute insights to improve fleet performance by partnering with Engineering, Logistics, Customer Experience, and Global Operations to resolve blockers, share feedback, and support program growth.
• Add implementing/driving customer satisfaction strategies by improving response times, managing, and reuniting customers belongings via lost and found, reviewing customer feedback and implementing process based on feedback to improve vehicle cleanliness.
• Identify inefficiencies and propose practical solutions.
• Embrace change, adapt quickly, and contribute ideas to improve safety, efficiency, and quality.
• Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations.
• Embrace change, excel in high-pressure situations, exhibit strong prioritization, and time management skills, combining analytical thinking with hands-on problem-solving and a customer-service mindset.

What You'll Bring

• A bachelor’s degree or equivalent experience with strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer-facing responsibilities.
• Experience leading teams and managing a diverse group of roles and responsibilities.
• Experience running complex processes using Lean or other techniques.
• A relentless drive for excellence that stands out among peers, regardless of background.
• A low ego and hunger to learn, able to connect with anyone and roll up your sleeves to do whatever is needed to help the team.
• A valid driver’s license required.

Benefits

• Competitive pay.
• Medical plans with multiple plan options with $0 payroll deduction.
• Fertility, adoption, and surrogacy benefits.
• Dental and vision plans with $0 payroll contribution.
• Health Savings Account (HSA) contributions when enrolled in the High-Deductible medical plan.
• Flexible Spending Accounts (FSA).
• 401(k) with employer match and Employee Stock Purchase Plans.
• Short-term and long-term disability insurance with a 90-day waiting period.
• Employee Assistance Program.
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays.
• Company-paid basic life, AD&D, commuter benefits, and employee discounts and perks.
• Tesla Babies program, commuter benefits, and back-up childcare and parenting support resources.
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance.
• Weight Loss and Tobacco Cessation Programs.