Associate Robotaxi Operations Manager

About the role

The Robotaxi program is at the forefront of Tesla's mission to build a world of amazing abundance. As an Associate Robotaxi Operations Manager, you will play a critical role in supporting the daily health, readiness, and operational excellence of our autonomous vehicle fleet.

Responsibilities

• Aid in managing vehicle readiness — including cleaning, charging, maintenance scheduling, and service coordination — to maintain high fleet availability and uptime
• Support the coaching, training, and performance tracking of a variety of team members (Fleet Support Specialists, Operations Advisors, and/or Technicians) and Supervisors. Help deliver feedback, monitor KPIs, and support team development initiatives
• Conduct regular checks on cleaning, charging, and service workflows. Identify gaps, document findings, and support the implementation of process improvements
• Use internal software platforms to access real-time fleet data, track vehicle status, and escalate issues promptly
• Develop proficiency in data-driven decision-making
• Track key performance indicators (KPIs) such as vehicle downtime, charge efficiency, and service cycle times. Contribute insights to improve fleet performance
• Partner with Engineering, Logistics, Customer Experience, and Global Operations to resolve blockers, share feedback, and support program growth
• Add implementing/driving customer satisfaction strategies by improving response times, managing, and reuniting customers belongings via lost and found, reviewing customer feedback and implementing process based on feedback to improve vehicle cleanliness
• Identify inefficiencies and propose practical solutions
• Embrace change, adapt quickly, and contribute ideas to improve safety, efficiency, and quality
• Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations
• Embrace change, excel in high-pressure situations, exhibit strong prioritization, and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset

Requirements

• Bachelor’s degree or equivalent experience
• Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
• Experience leading teams and managing a diverse group of roles and responsibilities
• Experience running complex processes using Lean or other techniques
• Relentless drive for excellence that stands out among peers, regardless of background
• Low ego and hunger to learn, able to connect with anyone and roll up your sleeves to do whatever is needed to help the team
• Valid driver’s license required

Qualifications

• Experience in a similar role within a technology-driven company
• Ability to work independently and manage multiple tasks simultaneously
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment

Skills

• Data-driven decision-making
• Lean or other process improvement methodologies
• Customer service and teamwork
• Problem-solving and analytical skills

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Commuter benefits
• Tesla Babies program
• Employee discounts and perks program, Tesla