Operations Professional- Boca Raton

Responsibilities

• Provide outstanding client service, order fulfillment and inventory management
• Ensure merchandise is delivered all with the Tiffany Touch.
• Be an excellent communicator and brand ambassador.
• Cultivate an entrepreneurial spirit, be Creative and innovative and Deliver Excellence in all you do.
• Champion Operational efficiency and effectiveness
• Complete daily tasks such as order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs, and cleaning merchandise, following company operational policies and procedures.
• Serve as a liaison between client advisors, management, and clients to respond and follow up on requests for assistance in product and service information, service, repairs, shipping, and inventory quickly and accurately.
• Elevate in store experience consistently delivering memorable moments.
• Demonstrate passion as a Tiffany brand ambassador by providing the Tiffany Touch during every client interaction.
• Implement standard methodologies by optimizing hospitality and store amenities to create outstanding experiences and act on NPS performance and client feedback.
• Apply deep knowledge of product, service, and care and handling instructions to increase client satisfaction during each interaction.
• Support Company operations efficiency objectives by ensuring all activities improve efficiency and by providing feedback on process changes through appropriate channels.
• Challenge the standards to seek continuous improvement
• Deepen the relationship with our clients to drive lifetime dedication and spend.
• Carry out operations functions to support the store in consistently achieving or exceed monthly, quarterly, and annual commercial targets.
• Collect data during client interactions to cultivate new and existing clients.
• Optimally handle internal and external phone and e-mail correspondence and partner with Client Advisors and management to generate sales opportunities.

Requirements

• Strong Analytical skills
• Proficient in Microsoft Word and Excel
• Ability to work retail store hours as necessary, including nights, weekends, and holidays
• Ability to connect with our clients
• Organized and detail oriented
• Flexibility to perform different tasks based on day-to-day business needs

Qualifications

Must have authorization to work in the United States or in the country where the position is based.