Operations Processor- Payment research

About the role

This position is in our Payment Research department. The role supports a broad range of payment research activities, including researching missing payments, payment transfers, processing/coding errors, and credit balance refund work.

Responsibilities

• Conduct payment research on incoming transactions from federal agencies
• Perform complex account reconciliations, including past-due reporting
• Investigate and resolve payment discrepancies and issues
• Process credit balance refunds (typically via check) for overpayments
• Partner with internal relationship managers and external agency contacts
• Navigate varying systems and processes across different agencies
• Independently manage assigned accounts and inquiries

Requirements

• High school diploma or equivalent
• Four to five years or more of operations services related work experience

Skills

• Knowledge of products, services, terminology, procedures, and systems related to assigned area, as well as applicable laws and regulatory requirements
• Proven commitment to high-quality customer service
• Ability to work well with external and internal customers
• Good time management skills to maximize production and execution of tasks in a fast-paced environment
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise-wide
• Ability to identify, analyze, and resolve exceptions through data interpretation
• Strong PC skills
• Good verbal and written communication skills
• Physical requirements may include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions

Schedule

This role is hybrid. Team members typically spend three days a week at the listed U.S. Bank location(s), while having flexibility on their work location for the other working days.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Pay

The salary range for this role is $20.00 - $20.91 per hour, based on the primary location. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase, and 401(k) contribution and pension (all benefits are subject to eligibility requirements).