Operations Processor - ACH

Key Responsibilities

• Manage a daily queue of ACH fraud and dispute cases.
• Research, investigate, validate, and resolve unauthorized, disputed, or erroneous ACH transactions.
• Review incoming claims and supporting information for completeness and accuracy.
• Conduct transaction research and internal investigations to determine the appropriate case disposition.
• Process provisional or final credits based on investigation results and applicable requirements.
• Collaborate with internal bankers and representatives to gather information and resolve cases.
• Prioritize assignments and manage case queues to meet applicable Regulation E deadlines.

Basic Qualifications

• High school diploma or equivalent.
• Four years or more of operations services related work experience.

Preferred Skills/Experience

• Regulation E knowledge is beneficial but not required; training can be provided.
• Strong prioritization and time-management skills, particularly when managing regulatory deadlines.
• Strong attention to detail and commitment to producing accurate work.
• Ability to work effectively with internal partners and contribute as a collaborative team member.
• Good time management skills to maximize production and execution of tasks in a fast-paced environment.
• Adaptability and willingness to learn as regulations, processes, and procedures change.

Benefits

• Healthcare (medical, dental, vision).
• Basic term and optional term life insurance.
• Short-term and long-term disability.
• Pregnancy disability and parental leave.
• 401(k) and employer-funded retirement plan.
• Paid vacation (from two to five weeks depending on salary grade and tenure).
• Up to 11 paid holiday opportunities.
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law.