Operations Processor

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

About the role

This is a cross-functional position that provides production support to multiple groups within Operations Services or enterprise wide. Executes a variety of routine tasks within multiple operational systems and interacts with multiple internal partners. Duties may include functions related to payment transactions or claim processing, data entry, archiving, researching, troubleshooting, and vendor/client interaction. May have direct contact with 3rd party vendors and/or external customers. Researches exceptions and escalates issues to management as appropriate. May have the opportunity to recommend and implement developed processing improvements within production.

Responsibilities

• Provide production support to multiple groups within Operations Services or enterprise wide
• Execute routine tasks within multiple operational systems
• Interact with internal partners and external customers/vendors
• Perform functions related to payment transactions, claim processing, data entry, archiving, researching, and troubleshooting
• Research exceptions and escalate issues to management
• Recommend and implement processing improvements within production

Requirements

• High school diploma or equivalent
• One to two years or more of related work experience
• Ability to move trays and carts of work, stand or sit for extended periods of time, and perform repetitive motions

Skills

• Knowledge of products, services, terminology, procedures, and systems related to assigned area, as well as applicable laws and regulatory requirements
• Proven commitment to high-quality customer service
• Ability to work well with external and internal customers
• Good time management skills to maximize production and execution of tasks in a fast-paced environment
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
• Ability to identify, analyze, and resolve exceptions through data interpretation
• Strong PC skills
• Strong 10-key experience
• Attention to detail
• Good verbal and written communication skills

Location expectations

This role requires working from a U.S. Bank location five (5) days per week.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Pay

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. Pay range: $20.00 - $21.15 per hour.