Operations Processor

About the role

We are seeking a detail-oriented and dependable Operations Processor to join our Fargo-based Mail Operations team. This role supports the processing of incoming customer correspondence, fraud and dispute documentation, and other critical operational workflows. The ideal candidate enjoys working in a fast-paced environment, excels at maintaining accuracy while handling high volumes of work, and values being part of a collaborative team. This is a cross-functional position that provides production support to multiple groups within Operations Services. Team members are expected to be flexible, willing to cross-train, and ready to support a variety of operational processes as business needs evolve.

Responsibilities

• Process physical mail, including fraud and dispute documentation and customer correspondence.
• Research and identify appropriate accounts, case, or dispute information using multiple internal systems.
• Accurately enter and associate account numbers, case numbers, and other critical data.
• Prepare documents for scanning, imaging, and indexing processes.
• Execute a variety of routine tasks within multiple operational systems and interact with multiple internal partners.
• Cross-train in customer correspondence, indexing, and other operational support areas.
• Research exceptions and escalate issues to management as appropriate.
• Recommend and implement developed processing improvements within production.
• Perform physical tasks such as moving trays and carts of work, standing or sitting for extended periods of time, and repetitive motions.

Requirements

• High school diploma or equivalent.
• One to two years or more of related work experience.

Skills

• Knowledge of products, services, terminology, procedures, and systems related to assigned areas, as well as applicable laws and regulatory requirements.
• Proven commitment to high-quality customer service.
• Good time management skills to maximize production and execution of tasks in a fast-paced environment.
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise-wide.
• Ability to identify, analyze, and resolve exceptions through data interpretation.
• Good verbal and written communication skills.
• Strong 10-key and high-volume numerical data-entry experience.
• Accuracy and attention to detail in fast-paced production environments.
• Comfort navigating multiple computer systems simultaneously.
• Collaborative approach to teamwork and cross-training.
• Reliability, organization, and strong attendance habits.

Location expectations

This role requires working from a U.S. Bank location five (5) days per week.

Benefits

• Healthcare (medical, dental, vision).
• Basic term and optional term life insurance.
• Short-term and long-term disability.
• Pregnancy disability and parental leave.
• 401(k) and employer-funded retirement plan.
• Paid vacation (from two to five weeks depending on salary grade and tenure).
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law.

Pay

Pay Range: $20.00 - $20.00 per hour.