Operations Planning Area Manager

About the role

QVC Group is a live social shopping company with six leading retail brands: QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill®, and Grandin Road. This onsite role is based at our Bethlehem, PA fulfillment center and includes relocation assistance.

Responsibilities

• Identify staffing schedules for all distribution functions based on the 21-day plan provided.
• Work with site management and the corporate analysis group to develop operations staff schedules.
• Identify base, seasonal, flex, and overtime needs for all direct and indirect positions.
• Conduct employee schedule preference bids consistent with site base scheduling requirements.
• Develop computer-based models for staffing and operations to maximize production.
• Communicate varying assumptions and deviations to the staff plan/forecast (absenteeism, vacations, and meetings) to the corporate forecasting and analysis group.
• Lead Operations Planning Support Specialists in managing timecard reconciliation, site scheduling, site time off, and other administrative duties.

Requirements

• Bachelor’s degree or equivalent work experience.
• Analytical experience required with 1+ years of scheduling experience.
• Operational experience associated with site activity, including an understanding of workflow processing with 1 year of experience.
• Working knowledge of Excel required.
• Background in staff planning and forecast development.

Benefits

• Competitive compensation.
• Paid time off.
• Employee assistance program.
• Parental leave.
• Paid volunteer hours.
• Company discounts.
• Health care benefits starting on day 1.
• 401(k) with company match.
• Tuition reimbursement.