Operations Planning and Governance - Operations Quality Assurance Specialist (Full-Time)

Non-exempt position reporting to the Supervisor of Operations Quality Assurance.

About the role

Analyze and review first-line monitoring for Payment Operations and Service Operations. Maintain excellent knowledge of Federal Regulations including Regulation B, Regulation CC, Regulation D, Regulation E, Regulation J, Regulation V, Regulation Z, Anti-Money Laundering, Federal Reserve Bank rules, Funds Availability, NACHA Rules and Guidelines, IRS and Franchise Tax Board Rules and Guidelines, and general banking rules. Seek reasonable assurance that Payment Operations and Service Operations functional processes create and maintain adequate internal controls through monthly, quarterly, or annual audits and quality assurance tests. Ability to multi-task effectively and meet deadlines with supervision. Demonstrated ability to think critically, analyze, and communicate complex information to all levels of management and staff.

Responsibilities

• Review a statistical sampling of both Payment Operations and Service Operations processes.
• Utilize department tools and resources to ensure reviews are completed on time, within benchmark timeframes, and without sacrificing quality.
• Monitor Service Operations calls to ensure excellent customer service and adherence to proper documentation practices and customer identification programs.
• Process all regulatory and compliance tasks accurately and complete all learning modules within required timeframes.
• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance.
• Achieve individual daily and monthly production goals, contributing to department benchmarks, metrics, and KPIs.
• Actively participate in team discussions and contribute to department meetings. Engage in company-wide events, fostering and developing interpersonal connections.
• Understand and follow Golden 1’s Funds Availability policy and Regulation CC guidelines.
• Assist with updating quality assurance policies, procedures, and processes in accordance with changes to federal and state regulations, investor guidelines, and internal policies.
• Monitor and confirm management corrective actions that address findings from compliance reviews. Perform follow-up reviews to ensure appropriate actions were taken and desired results achieved.
• Collaborate with management to identify process inefficiencies and submit procedural updates for approval, as needed. Update and maintain department procedures.
• Perform all other related duties as assigned.

Requirements

• Bachelor’s degree in Business, Finance, or equivalent work experience in a related field (preferred).
• Three or more years of experience performing credit and financial analysis within a financial institution.
• Proven ability to meet and/or exceed individual and team goals.
• Ability to multi-task effectively and meet deadlines with limited supervision.
• Demonstrated ability to think critically, analyze, and communicate complex information to all levels of management and staff.
• Proficiency in Microsoft Word, Excel, PowerPoint, Adobe Acrobat Pro, and SharePoint.
• Must work well in a fast-paced and flexible production-oriented department.
• Effective oral and written communication skills required to audit consumer and mortgage loan documents.
• Sufficient manual dexterity to operate an online computer terminal and other standard office equipment.
• Prolonged sitting throughout the workday with occasional mobility required.
• Corrected vision and hearing within the normal range (a device to enhance hearing will be provided if needed).
• Occasional movements throughout the department daily to interact with staff and accomplish tasks.

Skills

• Keeps abreast of compliance and credit union rules, regulations, policies, and practices.
• Maintains current knowledge of all regulations outlined in the job description.

Pay

$25.40 - $26.50 hourly.