Operations Performance Coordinator

About us

Since 1942, SkyChefs has taken culinary excellence to new heights. As a trusted partner to the nation’s leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce. From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude. Our people are the heart of everything we do. At SkyChefs, a career is more than a job – it’s an opportunity to grow, lead, and make an impact in a fast-paced, team-driven environment. Join America’s first, foremost, and finest and take your career to new heights.

Role Purpose

Position responsible for inputting customer’s data accurately into the CBase/Link systems in a timely manner. Provide production and packing reports to operations.

Responsibilities

• Effective communication to advise all levels of management
• Create reports
• Provide general support, missing payroll adjustments
• Produce flight production paperwork
• Assist departments as assigned
• Perform clerical duties as assigned
• Keep all files up-to-date, stored, and labeled for easy and immediate reference
• Work independently and within a team on special projects
• Complete other duties as assigned
• Manage employees’ time and attendance, including missing punches, leave adjustments, historical shift bid schedules, vacation bids, and knife locker updates in the system

Knowledge, Skills and Experience

• Base knowledge of Excel, ARIS, LINK, and CPS
• Excellent analytical skills and attention to detail
• Outstanding general math skills
• MS Word and Excel proficiency
• Minimum 1 year clerical experience and basic computer/technical knowledge
• Excellent problem-solving skills and ability to make decisions independently
• Excellent interpersonal skills with the ability to participate as a team member
• Willing to work flexible shifts and schedules
• Proven ability to handle multiple tasks and prioritize to business objectives
• Successful record of performance demonstrating leadership and process improvement skills
• Excellent attendance record
• High School Diploma or equivalent
• 3–5 years’ clerical experience and basic computer/technical knowledge
• Familiar with SkyChefs projects (a plus)
• Ability to work with minimum supervision
• Strong analytical, verbal, written, interpersonal, and organizational skills
• Ability to work in a fast-paced environment with large groups; must be flexible
• Bilingual (English/Spanish) (a plus)