Operations Coordinator

About the Role

We are looking for an enthusiastic and detail-oriented Operations Coordinator to join our growing Service Operations team. This entry-level role focuses on providing outstanding customer support by assisting with inquiries, resolving issues, and ensuring a seamless customer experience. You'll collaborate with various teams and learn to effectively manage day-to-day customer interactions while gaining valuable skills in a fast-paced, remote-first environment.

Responsibilities

• Audit upcoming trips to ensure all required trip details are complete and accurate prior to service.
• Respond to incoming phone calls and emails from transportation providers, addressing questions and resolving operational issues.
• Source, negotiate, and secure last-minute transportation (LMT) providers to maintain service commitments.
• Coordinate with providers to resolve scheduling conflicts, trip changes, cancellations, and service disruptions.
• Escalate complex operational issues to the appropriate internal teams while ensuring timely follow-up and resolution.
• Partner closely with the L&CS, Sales, and Operations teams to resolve issues impacting customers and providers.
• Monitor active trips and proactively communicate updates related to delays, provider changes, or operational challenges.
• Maintain accurate documentation of provider communications, trip updates, and resolutions within internal systems.
• Prepare weekly operational reports and provide updates to Regional Leads on provider performance and recurring issues.
• Follow established operational procedures and service-level expectations while identifying opportunities to improve workflows and provider experience.

Experience and Skills

• 2+ years of customer service or logistics coordination experience; experience in transportation, hospitality, or similar industries is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional in fast-paced or high-pressure situations.
• Strong organizational skills and the ability to multitask effectively.
• A customer-focused mindset with a commitment to delivering exceptional service.
• Willingness to adapt to changing priorities and learn new systems or processes.

Recruiting Process

• Video call with Talent Acquisition
• Video call interview with Hiring Manager
• Final video call interview with team
• Offer & background check

Pay

$26.50 USD per hour

Schedule

Flexible to work nights and weekends. Training schedule for the first 6 weeks will vary.

Benefits

• Flexible Work Model: Remote-first company with select roles requiring regular in-office presence based on team and business needs; U.S.-based employees may reside in any of 19 approved states.
• Comprehensive Health & Wellness: Medical, dental, and vision insurance, mental health support, virtual care, gym discounts, and family-building benefits. U.S. coverage includes 100% of premiums for employees. International benefits align with local standards.
• Time Off to Recharge: Paid time off. U.S.: 15 PTO days (increasing to 20 after 2 years) + 8 paid holidays. International policies vary by country.
• Financial Peace of Mind: Company-paid life, short-term, and long-term disability insurance where available.
• Performance-Driven Culture: Join a fast-moving, ambitious, and collaborative team that wins together.
• Referral Rewards: Earn bonuses for bringing top talent to the team.
• Planning for the Future: U.S.: 401(k) plan. International: region-specific savings programs where applicable.
• Top-Tier Tech: Choose a Mac or PC, plus monitor, keyboard, and mouse to hit the ground running.