Operations Partner & People Lead (Administrative Business Professionals)

Team Leadership

You will lead, coach, and develop a team of administrative business professionals (Operations Partners). You will foster a high-performing, accountable, and collaborative team environment. You will manage performance, feedback, and development, and set clear priorities, expectations, and ways of working. You will monitor service quality, team capability, and recurring pain points and address any potential gaps. You will align team practices with PSD global HQ standards.

Administrative & Business Support Delivery

• Deliver high-quality executive and administrative support to senior leaders, ensuring accurate, timely, and professional delivery of administrative and business support outputs.
• Oversee complex calendar management, meeting coordination, travel planning, expense processing, and cross-timezone logistics.
• Support a broad range of administrative and business support activities aligned to our service offerings, including leadership meetings, forums, offsites and other high-visibility business activities and events.
• Prioritize effectively, step in directly to support business needs, and balance responsiveness with sustainable workload expectations.

Stakeholder Partnership

• Build trusted working relationships with senior stakeholders and cross-functional partners, including People & Culture, Finance, Procurement, IT, Facilities, Legal/Compliance, and Communications.
• Collaborate closely with Operations Leadership on team priorities and complex or sensitive situations requiring alignment or escalation.

Ways of Working & Continuous Improvement

• Drive consistency in how business support is delivered locally, in alignment with global practices to improve workflows, coordination, and overall team effectiveness.
• Leverage Roche/Genentech systems and apply AI-enabled tools to improve team efficiency and productivity.

Who You Are (Required)

• You have a Bachelor’s degree from an accredited institution and 9+ years of professional experience, including 4+ years in executive support, administrative operations, office management, or business support within a complex organization.
• You handle highly sensitive and confidential information with professionalism and discretion.
• You have direct people-management experience, including coaching, performance management, feedback, and development planning.
• You can lead a team while remaining hands-on in high-level administrative and business support work.
• You have experience supporting senior leaders in a fast-paced, matrixed, and high-discretion environment; you know how to use strong judgment, prioritization, and decision-making skills.
• You have experience managing complex calendars, meetings, travel, events, and competing stakeholder demands, and are proficient with enterprise collaboration, communication, and productivity tools.
• You have strong interpersonal, verbal, written, and influencing skills, and have built and cultivated important relationships both inside an organization and externally.
• You are comfortable occasionally supporting business needs outside of standard business hours across global time zones.

Preferred Qualifications

• You have experience working in biotech, pharma, healthcare, or another highly regulated industry.
• You have experience working in a large, global organization and are comfortable occasionally supporting business needs outside of standard business hours across time zones.
• You have experience with onboarding, vendor coordination and event execution.
• You have experience using new digital and AI-enabled tools and technologies.

Pay

The expected salary range for this position based on the primary location of Boston, MA is $88,500 - $164,500. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance.

Benefits

This position also qualifies for the benefits detailed at the link provided below.