Lead Partner Operations Manager

Lumen is the trusted network for the AI-powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high-performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high-accountability environment where bold ideas drive real innovation for our customers, partners, and industry.

About the role

The Lead Partner Operations Manager plays a critical role in driving process excellence and enablement for our GPS Partners. Reporting to the Sr. Manager Partner Operations, this role collaborates on partner enablement initiatives, assists with partner sales research, and helps design and deliver partner training and informational forums, as well as management of partner-designed systems and tools. The role will also support sales goals for the GPS organization while enhancing cross-functional alignment and operational efficiency.

Responsibilities

• Support operational and enablement processes for our GPS Partners through training and communication programs
• Serve as a partner advocate within GPS Sales and Operations
• Collaborate on performance dashboards for executive reviews
• Conduct partner sales research as needed to resolve partner sales tagging or tracking issues for the purpose of partner compensation
• Partner with cross-functional teams to implement partner strategies and monitor effectiveness
• Attend operational and risk-focused meetings with stakeholders to ensure timely follow-up and accountability
• Drive continuous improvement in business operations processes, with a focus on partner-led sales and operational functions
• Additional duties as required by the business

Requirements

A bachelor's degree or equivalent education combined with relevant experience, or over six years of related professional experience.

Pay

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary by location. Individual pay is based on skills, experience, and other relevant factors.

• $84,629 - $112,838 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY
• $88,860 - $118,480 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI
• $93,092 - $124,122 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA

Benefits

Lumen offers a comprehensive package featuring a broad range of health, life, and voluntary lifestyle benefits, as well as other perks that enhance your physical, mental, emotional, and financial wellbeing. Additional details about our bonus structure (short-term incentives, long-term incentives, and/or sales compensation) are available during the selection process.

• Health, life, and voluntary lifestyle benefits