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Operations & Member Success Coordinator

The Ops Authority · United States · 6 days ago
RemoteRemoteManagement$2k/moContract

About the role

The Reading SLP exists to empower speech-language pathologists to build wildly fun and wildly profitable literacy-focused practices. We help SLPs who feel stuck in their careers gain the training to support literacy with their students and those who want to grow a business. We do this through courses, masterminds, coaching, and special programs. We are seeking an Operations & Member Success Coordinator to serve as the trusted executor for a visionary founder.

Responsibilities

  • Serve as the day-to-day point of contact between the founder and the member community.
    • Handle customer service and member questions with warmth and care.
    • Manage billing and billing inquiries, refunds, and renewal issues.
    • Check in on member messages at the beginning and end of each day, Monday–Thursday, and keep response times tight and consistent.
    • Be a conduit for member feedback and surface themes, common questions, and ideas.
  • Build and maintain landing pages, email flows, products, and member access inside Kajabi, ThriveCart, and ConvertKit (Kit).
    • Build out automations, tripwires, and filters.
    • Help build out and maintain Monday.com.
    • Reverse-engineer and clean up existing setups.
  • Take an idea from the founder and run with it through to completion.
    • Create and improve processes and SOPs as the business grows, replacing clunky workflows with smoother ones.
  • Program + Event Support (Growth Area)
    • Support live calls and program touchpoints.
    • Periodically attend founder's monthly live call and the bi-weekly WhatsApp/voice touchpoints.
    • Provide additional support around the twice-yearly virtual summits (March & September), when volume and visibility rise. These additional hours are compensated separately.
    • Grow into more strategic input over time. Weighing in on what will land with members and helping shape program direction.

Requirements

  • You are a warm, extroverted, natural connector who genuinely loves people.
  • You listen closely, build authentic relationships, and turn members into loyal fans by consistently creating value for them.
  • You are tech-minded and self-sufficient. You can step into Kajabi, ThriveCart, and ConvertKit to build, fix, or reverse-engineer what's there without hand-holding, and you pick up new tools quickly.
  • You enjoy building and improving systems. Your instinct is to smooth out a clunky process and make it efficient.
  • You take ownership and follow through. When something is handed to you, it gets done on time, and you close the loop so everyone knows where it stands.
  • You communicate clearly and with respect. You know tone matters, even in writing, and you keep things collaborative and low-drama.
  • You are highly organized and stay calm under pressure. You keep multiple moving parts on track and prioritize competing projects, without getting stuck in perfectionism.
  • You are measured, grounded, adaptable, and solutions-oriented.
  • You are coachable and bought in. You prioritize the business's needs and processes.
  • You are curious, resourceful, and quick to learn new tools and systems.
  • You have experience supporting a small, online, service-based business, including visibility into the marketing side.
  • You want to grow with the company as the role expands.
  • You bring a high level of emotional intelligence and contribute to a low-drama, professional team environment.

Qualifications

  • Experience supporting a small, online, service-based business, including visibility into the marketing side.
  • Comfort adapting to software, specifically Kajabi, ThriveCart, and ConvertKit.
  • Highly organized and able to manage multiple tasks efficiently.
  • Strong communication skills, both verbal and written.
  • Ability to handle customer service inquiries and provide timely responses.
  • Self-motivated and able to work independently with minimal supervision.
  • Experience with project management tools such as Monday.com.
  • Comfortable working with technology platforms like Slack and WhatsApp.
  • Passion for empowering speech-language pathologists and helping them grow their practices.
  • Ability to weigh in on strategic decisions and help shape the direction of the program.

Skills

  • Customer service and support
  • Project management
  • Technical proficiency with Kajabi, ThriveCart, ConvertKit, and Monday.com
  • Communication and relationship-building
  • System development and automation
  • Strategic thinking and decision-making
  • Organizational skills
  • Adaptability and problem-solving
  • Emotional intelligence
  • Remote work capability
  • Business acumen and growth mindset
  • Leadership and vision alignment
  • Team collaboration and professionalism
  • Attention to detail and accuracy
  • Time management and prioritization
  • Continuous learning and improvement
  • Problem-solving and troubleshooting
  • Collaboration and teamwork
  • Effective communication and interpersonal skills
  • Customer satisfaction and loyalty
  • Productivity and efficiency
  • Flexibility and adaptability
  • Work ethic and reliability
  • Resourcefulness and creativity
  • Technical proficiency and troubleshooting
  • Work-life balance and stress management
  • Work ethics and professionalism
  • Workload management and prioritization
  • Workplace culture and team dynamics
  • Workplace safety and compliance
  • Workplace values and ethics
  • Workplace wellness and mental health
  • Workplace productivity and efficiency
  • Workplace sustainability and environmental responsibility
  • Workplace transparency and communication
  • Workplace trust and integrity
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