DirectJobHub
Jobs · Management · Florida

Operations & Member Experience Assistant

Paul Gough Media LLC · Celebration, FL · 2 mo ago
On-siteManagement$50k–$55k/yrFull-time

About the Role

Paul Gough Media is a lightning-fast marketing agency that powers 2,500+ private healthcare clinics worldwide. Led by best-selling author Paul Gough, we turn proven marketing systems into patient-getting machines while hosting mastermind programs and live events on both sides of the Atlantic. Our brand-new HQ in Celebration, FL moves at warp speed—and we need an operations ace who can keep up.

Your mission: own the details that create a white-glove member experience and keep our internal engine humming. You’re the glue between clients, coaches, and team members—the person who sees problems coming and fixes them before anyone notices.

Responsibilities

  • Run Mastermind Logistics – Schedule group calls, send reminders, track action items, and keep every member on point
  • Front-Line Client Care – Answer calls, emails, and Zoom chats the same day with warmth and clarity
  • Event Coordination – Prep agendas, vendors, travel, and swag for US & UK events; be onsite to ensure a wow-factor experience
  • Office & Admin Support – Keep documents, supplies, and vendor relationships organized so the team can fly
  • Recruitment Assist – Source candidates, book interviews, and help run monthly group interview sessions
  • Cross-Team Task Management – Drive projects in Monday.com, Google Workspace, and Zoom—never miss a deadline

How We Set You Up to Win

  • 30-Day Deep-Dive – Culture, products, SOPs, and shadowing so you talk and think like a ten-year vet
  • Playbooks & Checklists – Proven SOPs for calls, events, and ops—plus freedom to improve them
  • Direct Mentorship – Work side-by-side with our UK Head of Education and US Ops Manager; get real-time feedback
  • Growth Path – Nail the details, level up to Operations Coordinator, Event Lead, or Client Success Manager

Requirements

Our Three Non-Negotiables:

  • Hungry – You chase checklists, ask for the next project, and thrive on hitting stretch goals.
  • Humble – You seek feedback, own mistakes fast, and put team wins ahead of ego.
  • Smart – You read the room, anticipate needs, and solve problems before they surface.

Must-Haves:

  • 2–4 yrs Admin/Operations in a fast-paced, client-facing setting
  • Proven event or program-logistics chops (meetings, coaching calls, or conferences)
  • Polished phone, email & in-person communication skills
  • Eagle-eye attention to detail—nothing slips through the cracks
  • Calm multitasker & prioritizer when the heat turns up
  • Fluent in Google Workspace, Zoom, and a PM tool (Monday.com, Asana, Trello); CRM savvy a plus

Benefits

  • Competitive Base $50-55K (and we reward over-performance)
  • 15 days PTO + 6 company holidays
  • Ongoing training in ops, customer success, and leadership
  • Event travel across the US (and occasional UK trips)
  • A seat in a high-growth rocket ship where change is constant and wins are celebrated

Pay

$50,000 - $55,000

Schedule

In office, full time, 9-5:30, Monday - Friday

Location: Celebration, Florida

Similar jobs