Operations & Member Experience Team Member

About the role

Breuckelen Athletic is a high-end training and recovery facility located in Gowanus/Carroll Gardens, Brooklyn, NY. Our mission is to provide exceptional training and recovery experiences for our members, focusing on life and mental well-being through fitness, and promoting a deep appreciation for the process.

Responsibilities

• Greet every member and guest with enthusiasm and professionalism.
• Support operational goals and growth initiatives, including events, SOP development, and implementation or improvement of operational systems and technology platforms.
• Tour prospective members around the club with the goal of converting them into long-term members.
• Respond to member and prospect inquiries in a professional, timely, and energetic manner.
• Execute opening and closing procedures to ensure the club operates smoothly and consistently.
• Maintain exceptional facility standards through active participation in cleaning, organization, and equipment upkeep.
• Cookordinate startup sessions and onboarding experiences for new members.
• Support business operations including email communication, member administration, and marketing initiatives such as social media, email, and website updates.
• Contribute to a positive, collaborative team culture while helping uphold the standards and values of Breuckelen Athletic.
• Maintain regular and punctual attendance.
• Comply with all company policies and procedures.

Requirements

• 2+ years of professional experience in hospitality, operations, customer service, administration, fitness, or a related field preferred.
• Enthusiastic, energetic, friendly, and highly personable.
• Strong verbal and written communication skills, including professional email etiquette.
• Excellent organizational skills and attention to detail.
• Able to manage multiple priorities and responsibilities with minimal supervision.
• Proven problem-solving skills and the ability to think proactively.
• A strong customer service mindset and a genuine desire to help people.
• Ability to operate effectively in a fast-paced environment while balancing both operational and administrative responsibilities.
• Comfortable taking ownership of projects and following them through to completion.
• Passion for the Breuckelen Athletic brand and mission.
• Bachelor's Degree preferred but not required.
• Experience as an executive assistant, hospitality professional, operations coordinator, member experience specialist, or digital marketing professional is a plus.
• Able to lift and move gym equipment weighing 15-45 lbs frequently and 50+ lbs occasionally.

Qualifications

All team members will have set schedules but applicants should have early morning, evening and/or weekend availability.

Skills

None specifically listed, but a combination of customer service, operations management, and fitness expertise are expected.

Benefits

Competitive compensation based on experience with the ability to advance to higher levels of pay as you grow on our team.

Paid Vacation, Sick Time and 401k.

Full Benefits including Health, Dental & Vision Insurance.

Complimentary Gym Membership.

Yearly allowance for continuing education.

Opportunities to grow into various areas of the company.

Schedule

Fixed schedules whenever possible.

Pay

Compensation based on experience with the ability to advance to higher levels of pay as you grow on our team.