Operations Manager White Plains, NY

Portfolio Strategy Group (PSG) is a premier independent Registered Investment Advisor (RIA) with more than 35 years of experience serving high- and ultra-high-net-worth individuals and families. The firm oversees more than $2.7 billion in client assets and is recognized for its customized wealth management approach, research-driven investment philosophy, and long-standing client relationships. PSG is part of the Focus Financial Partners’ network, offering support while remaining independently operated in an entrepreneurial environment.

About the role

We are seeking an experienced Operations Manager to strengthen operational infrastructure, enhance workflow scalability, and support the next phase of organizational growth. This individual will serve as a critical operational leader within the firm, directly managing a four-person client service and operations team while overseeing day-to-day execution of core operational functions. The role offers significant visibility across the organization, direct interaction with firm leadership, and the opportunity to make a meaningful impact on operational efficiency, client experience, and long-term scalability. This position requires on-site work 5 days a week.

Responsibilities

• Operational Leadership & Team Oversight
  • Manage and support the client service coordinator team
  • Oversee daily operational workflow, queue prioritization, and escalation handling
  • Review operational paperwork and documentation for accuracy and completeness
  • Assist with onboarding, training, and team accountability initiatives
  • Partner with leadership to improve operational consistency and service delivery
• Cash Flow Oversight & Operational Monitoring
  • Manage weekly cash flow monitoring and reporting processes
  • Identify and escalate accounts requiring contra activity or operational follow-up
  • Ensure timely and accurate documentation within portfolio management and CRM systems
  • Maintain operational accuracy and accountability across recurring workflows
• CRM & Workflow Infrastructure
  • Build, maintain, and optimize workflows within Salentica
  • Standardize operational procedures to improve scalability and reduce manual processing
  • Enhance workflow transparency, accountability, and operational efficiency
  • Partner with leadership on process improvement and operational infrastructure initiatives
• Estate & Beneficiary Processing
  • Coordinate date-of-death valuation requests with custodians and external parties
  • Manage beneficiary account transfers, retitling, and account setup workflows
  • Oversee operational processing related to estate settlement activity
  • Ensure timely and accurate completion of all required documentation
• Documentation & Process Accuracy
  • Maintain accurate and timely operational notes across systems
  • Document cash flows, operational activity, account changes, and client servicing events
  • Support operational audit readiness and procedural consistency

Requirements

• 3+ years of experience in RIA or broker-dealer operations
• Experience working with custodial platforms such as Schwab, Fidelity, or Pershing
• Familiarity with high-net-worth client servicing, trusts, and organizational account structures
• Experience with CRM systems such as Salentica, Salesforce, or Redtail (preferred)
• Prior team lead or supervisory experience (strongly preferred)
• Strong Excel proficiency as a required operational skill
• Excellent organizational skills and attention to detail
• Strong written and verbal communication abilities
• Calm under pressure with a solutions-oriented mindset
• High degree of professionalism, accountability, and follow-through

Pay

The annualized base pay range for this exempt role is $90,000–$110,000. Actual base pay may vary based on factors including experience, subject matter expertise, geographic location, and skill set. The base pay is one component of the total compensation package, which may also include an annual cash bonus and a comprehensive benefits package.

Benefits

• Medical, dental, and vision insurance
• Life insurance
• 401(k) retirement plan