Operations Manager, Warehouse & Logistics
About the role
We are seeking a seasoned operations leader to oversee our warehouse, distribution, outbound logistics, inventory control, and customer service operations. This high-impact role is responsible for the performance, scalability, and continuous improvement of a high-volume distribution operation, including significant inventory, labor, transportation, and facility resources.
Key Areas of Responsibility
Strategic Operations & Distribution Leadership
Develop and execute short- and long-term strategies for warehouse, distribution, outbound logistics, and customer service operations that support company growth, customer expectations, service levels, and financial objectives.
Evaluate and optimize distribution resources, including facility capacity, labor models, warehouse processes, technology, equipment, and capital investments to improve efficiency, scalability, and operational performance.
Serve as a strategic operational partner to senior leadership, providing data-driven recommendations and performance insights related to distribution capacity, customer service, operating costs, operational risks, and facility requirements.
Required Qualifications
10+ years of progressive leadership experience in warehouse, distribution, logistics, or operations management, including significant responsibility for large-scale operations.
Demonstrated experience leading high-volume distribution and warehouse operations with measurable accountability for productivity, customer service, inventory accuracy, cost, and operational performance.
Experience managing $50M+ in inventory or a comparably significant inventory operation, with responsibility for inventory accuracy, controls, and operational integrity.
Demonstrated leadership across multiple operational functions, ideally including warehouse, outbound logistics, inventory control, and customer service/order fulfillment.
Experience leading managers and supervisors and building high-performing operational teams.
Demonstrated experience developing and presenting operational KPIs, performance results, risks, and strategic recommendations to senior or executive leadership.
Strong financial and business acumen, including experience with operational budgeting, cost management, labor planning, resource allocation, and performance analysis.
Strong experience with WMS, ERP systems, operational reporting, and data analytics.
Demonstrated success leading continuous improvement, process redesign, operational transformation, or organizational change.
Strong knowledge of warehouse safety, OSHA requirements, inventory controls, transportation operations, and distribution best practices.
Advanced Excel and analytical/reporting skills.
Preferred Qualifications
Bachelor's degree in Operations Management, Business Administration, Logistics, Engineering, or a related field.
Experience managing multi-site distribution operations or evaluating future warehouse and distribution capacity requirements.
Experience with facility expansion, warehouse relocation, new distribution center launches, or distribution network optimization.
Experience managing oversized, bulky, or complex product lines.
Experience with ERP/WMS implementations, warehouse automation, or other operational technology initiatives.
Lean, Lean Six Sigma, 5S, Kaizen, or similar continuous improvement experience.
APICS, CLTD, Six Sigma, or related operations certification.
Bilingual English/Spanish communication skills.