Operations Manager, Warehouse

About the Company

Riverstone Logistics (RLX) is a big and bulky supply chain powerhouse delivering seamless final mile, middle mile, warehousing, fulfillment, and storage solutions through a nationally integrated platform. Founded in 2017 by five partners who believed logistics could be built around something bigger than moving freight, we began with furniture delivery and grew into a nationwide provider serving complex supply chains across the United States.

We are a purpose-driven company. We exist to use our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry. That purpose shapes how we lead our teams, how we partner with our customers, and how we take ownership of every delivery. Our people, who we call Extra Milers, bring genuine integrity and care to every mile. If you lead well, communicate with clarity, and want your work to mean something, we want to meet you.

About the Role

The Operations Manager, Warehouse supports the General Manager to ensure the effective operational efforts of an individual client location under limited supervision. The Warehouse Manager participates in the development and implementation of location policies and procedures. They also conduct operational analyses and audits current procedures to monitor and improve the efficiency of operations and client satisfaction. The Warehouse Manager will spend most of their time in the warehouse maximizing the performance of the site.

Competencies

• Ethics & Values
• Problem Solving
• Customer Focus
• Drive for Results
• Conflict Resolution
• Functional/Technical Skills
• Managing & Measuring Work
• Timely Decision Making
• Developing Direct Reports & Others
• Delegation
• Motivating Others
• Organizing

Responsibilities

• Oversight of the daily operations of the warehouse and to ensure daily objectives are being met
• Maintain Lean Six Sigma throughout the warehouse
• Enforce company compliance standards
• Support an environment that fosters open and positive team communication
• Build a strong rapport with our service providers and clients
• Communicate daily goals of facility; devise, communicate and implement plans to obtain operational goals; work with and motivate employees to ensure goal achievement; provide progress or constraint updates to management and implement corrective measures as needed
• Enforce location safety management plans
• Delegate and direct the work of the warehouse team
• Manage a team of direct reports (punctuality, performance, time and attendance, discipline, coaching, etc.)
• Interview, train, select employees
• Performing other duties as assigned (may vary depending on client requirements)

Requirements

• Bachelor’s Degree preferred
• Two (2) years or more of warehouse experience required
• Must have people management experience
• Ability to prioritize and organize work, along with strong follow-up, analytical, problem-solving, and decision-making skills
• Ability to effectively communicate in both verbal and written forms with customers, employees, peers, and management
• Create and maintain professional relationships within all levels of the organization (peers, workgroups, customers, supervisors)
• Ability to act as a Location’s point of contact in the absence of the General Manager
• Work with minimal supervision
• Ability to maintain performance in a fast-paced environment
• Intermediate computer skills
• Exposure to Lean principles and 5S systems, tools, and standards (beginner level)

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to walk and stand for long periods of time, communicate effectively with coworkers and outside stakeholders in person, on the telephone, and via email and other computer-related messaging.
• The employee is occasionally required to maneuver about the work areas and move/manipulate various objects and there may be an occasional need to lift up to 100 pounds.
• This position may require extended work hours and travel.