Operations Manager, V Corps

About the role

Own the entire customer relationship, from users up to Generals/Admirals throughout the Joint Force. Build strong relationships and trust with customers, positioning yourself as a trusted member of their team. Rapidly expand product usage until the most important and impactful workflows are in Onebrief. Win the renewal and expansion, so that your customer(s) keep buying Onebrief each year. Clearly communicate user needs to the product team. Maintain a high product proficiency, and excite the customer about each product improvement. Understand, request, and effectively leverage Company resources to meet the goals of the Company. Enable our expansion to Allies and Partners.

Responsibilities

• Lead or support exercises.
• Provide face-to-face and remote customer support.
• Develop an understanding of customer social dynamics in order to support renewals and future sales.
• Respond to incidents (product is unavailable, broken, or not delighting the customer), coordinating with the customer and our product engineering team.
• Align your team’s efforts to deliver the best customer experience, while coordinating with fellow Operations Managers to ensure planning and workflows remain synchronized across commands.
• Implement new software requires the enthusiastic support of our user base — skillful planners, primarily in the grade of O-4 and O-5.
• Work well with customers. Demonstrate strong interpersonal skills by cultivating trust, aligning diverse perspectives, and communicating with clarity and influence.
• Be intense about our mission. It’s a core part of who you are.
• Be proactive and adaptable. Comfortable working autonomously or with cross-functional teams, especially in fast-paced or ambiguous settings.
• Communicate clearly, concisely, and candidly. Assess the situation within your account and effectively communicate your assessment and recommendations to inform strategic decisions.
• Navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes.

Qualifications

• Proven experience in leading operational planning within a military context, preferably at multi-star headquarters.
• Exposure to large staff planning, through classical training in Professional Military Education or through service experience.
• Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks.
• Proven ability to expand business presence within a region, with emphasis on software or technology solutions.
• Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams.
• Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters.
• Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes.