Operations Manager, US Pest

About the Role

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Responsibilities

• Help achieve sales and revenue goals, client loyalty and retention
• Ensure the team provides exceptional service to clients
• Monitor and adjust scheduled appointments for efficiencies
• Handle field routing
• Conduct client QC audits
• Manage account management
• Manage daily operations of specialists with the goal of providing superior customer service
• Offer direction to staff in all aspects of operations, service, and client care
• Responsible for managing basic financial performance of the operations, including revenue growth and expense control
• Daily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development
• Submit weekly, monthly, and yearly reports, as required

Requirements

• Bachelor’s degree (preferred but not required