Operations Manager - Upper East Side

About the Role

As Site Operations Manager, you will work alongside the Site Director to ensure the daily operation of the business runs seamlessly. You'll provide leadership across multiple departments, coach department managers, elevate operational standards, and create the conditions for exceptional guest experiences every day. You'll also act as the Site Director's second-in-command, taking ownership of the operation whenever required. Success in this role means balancing operational excellence with people leadership—ensuring the business performs while helping others perform at their best.

Responsibilities

• Drive the day-to-day operation across all departments.
• Ensure operational consistency, quality standards, and compliance with company policies.
• Monitor business performance through operational reports and KPIs.
• Identify opportunities to improve efficiency, productivity, and service delivery.
• Oversee inventory management, procurement, and supplier coordination.
• Ensure compliance with health & safety, legal, and regulatory requirements.
• Coach, support, and challenge department managers to achieve outstanding results.
• Build accountability through regular performance conversations.
• Foster a culture of ownership, collaboration, and continuous improvement.
• Support managers in developing their teams and executing Individual Development Plans.
• Partner closely with HR to identify development opportunities and strengthen engagement.
• Ensure every guest receives an exceptional luxury experience.
• Act as the escalation point for complex guest situations.
• Monitor guest feedback and NPS results to identify improvement opportunities.
• Lead service recovery when required.
• Partner closely with the Site Director on strategic and operational priorities.
• Act as Site Director during periods of absence.
• Contribute to building a high-performing leadership team.

Requirements

• At least 3 years of experience as an Operations Manager, Assistant General Manager, Hotel Manager, Director of Operations, or a comparable role overseeing multiple operational departments in a luxury hospitality, wellness, or spa environment.
• Proven experience leading department managers and developing leadership teams.
• Strong operational and commercial mindset with the ability to interpret KPIs and make data-driven decisions.
• Proven ability to improve service quality while maintaining operational efficiency.
• Experience in fast-paced, guest-facing luxury environments.
• Excellent communication and stakeholder management skills.
• Fluent English required. Spanish is a plus.

Benefits

• United Healthcare Insurance: medical (major), dental, and vision.
• PTO (15 days).
• Sick days (7).
• Holidays (6).
• Bonus Scheme.
• 401K savings plan.
• Commuter Benefits Program.
• Complimentary Bath Experience (once a month).
• Employee Bath Experience discounts (including friends/family).
• Employee Perks Program (TicketsAtWork).
• Employee Referral Bonus Program.
• Employee discounts for Blink Fitness Gyms.

Pay

$110,000/year

About Us

AIRE Ancient Baths are temples dedicated to creating the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek, and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities. At AIRE, we are proud to have an international presence with 10 established centers: Toronto, Upper East Side, Tribeca, Chicago, London, Copenhagen, Barcelona, Sevilla, Almeria, and Vallromanes. We are already looking into the future and moving onward, with our soon-to-be-opened Los Angeles Facility in 2027. We are even prouder of the caring, inclusive, and familiar work environment we have created for all our employees.