Operations Manager, Travel & Meetings Services

About the role

If you love making complex operations run smoothly, this role is right in your wheelhouse. As the Operations Manager, Travel & Meetings Services, you’ll lead a blended team supporting corporate travel, attendee travel, meeting logistics, and housing services. You’ll connect big-picture strategy with day-to-day delivery, helping drive strong client results, great attendee experiences, and a high-performing team. It’s a fast-moving role with plenty of opportunities to improve processes, solve problems, and make a visible impact.

Responsibilities

• Leading multi-functional, client-facing teams in travel, meetings, events, hospitality, or similar operational environments
• Keeping service delivery on track by managing SLAs, quality standards, productivity goals, and operational performance metrics
• Coaching and developing team members while building a culture of accountability, collaboration, and continuous improvement
• Partnering with clients, account teams, meeting planners, and internal stakeholders to resolve issues and elevate the overall experience
• Using data, reporting,