Operations Manager, Trauma Programs

Duties & Responsibilities

• Partners, interdepartmentally, in the development and execution of strategic planning regarding business and clinical operations. May include practice expansion and practice model changes.
• Responsible for hiring staff, arranging coverage, preparing staff evaluations, implementing disciplinary actions, conducting staff meetings, and team communications. Manages schedules.
• Manages day-to-day operations and personnel in planning and facilitating patient care services, for example program development and process improvement.
• Provides staff training on policies and procedures. Coaches staff in problem solving, effective communication strategies, and conflict resolution, mentoring and career path opportunities.
• Provides project management leadership by creating charters, timelines, milestones, and goals and objectives for projects and programs. Keeps projects on time and on task. Engages appropriate managers and coordinators in project management process and works to achieve active buy-in from stakeholders.
• Prepares, analyzes, monitors, and communicates financial and statistical reports to appropriate business entity. Provides reports on patients' satisfaction and reviews and implements customer service initiatives to address customer satisfaction.
• Assists in the resolution of problems which may arise between patients and families, support staff, providers, and other departments
• Supports clinical, operational and facility services throughout assigned department(s). Partners with various departments in CHCO.
• Aids in the preparation of hospital and practice budget and monitors expenses.
• Determines necessary space, equipment, supplies and support systems for the functioning of the unit or department.
• Allocates resources to oversee patient care flow.
• Represents department and acts as partner to CHCO Providers, Faculty Practice Organization.

Minimum Qualifications

• Degrees- Bachelors’ degree in Administration, Health Care Administration, Management, Finance or a related field.
• Experience- Minimum of 3 years of supervisory experience in clinical setting.
• Equivalency- Professional experience, beyond requirements, in a related field may substitute for a bachelor’s degree requirement on a year for year basis. Master’s or higher degree in a related field may substitute for the experience requirements on a year for year basis. Completion of master’s degree Fellowship Program may substitute for the one year of experience.
• Preferred Qualifications- Certified Specialist in Trauma Registries (CSTR), Certified Abbreviated Injury Scale Specialists (CAISS), ACS trauma verification and TQIP data submission and Strong knowledge of ICD-10 coding for trauma, Abbreviated Injury Scale (AIS), and trauma registry software (e.g., ESO, DI, Trauma One, TraumaBase)
• Minimum of 3-5 years of experience in trauma registry, trauma program management support functions, or related healthcare leadership

Benefits Information

Here, you matter. As a Children’s Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children’s Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.

EEO Statement

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.