Operations Manager - Transit

About the role

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. The Operations Manager (OM) will report to the General Manager and assist with all supervisory duties. The OM will work onsite, as needed, at the client’s location and will actively communicate with the client as well as other vendors.

Responsibilities

• Supervise the daily activities of all drivers and oversee the development and implementation of standard operating procedures as directed by the Client and WeDriveU company policies.
• Provide staff leadership by promoting and ensuring safe, efficient, and effective operations.
• Ensure that all transit routes are constantly operating and adequately servicing the client’s needs.
• Make logistical coverage/staffing decisions and communicate them effectively to the rest of the team (drivers and client management).
• Hire (interviews, road tests, training, etc.), train, and develop new drivers.
• Analyze and interpret ridership numbers and suggest route changes accordingly.
• Support the development of company policy and procedures.
• Support the General Manager as needed.
• Additional duties and responsibilities may apply.

Requirements

• 5+ years' managerial experience in Paratransit Transportation Operations Management.
• Commercial Driver’s License with appropriate endorsements.
• Licensed Class B driver (Passenger and Air brakes endorsement) is required.
• Must be able to lift 25+ pounds, climb stairs, and be on your feet for an extended period.

Skills

• Strong Microsoft Excel skills required, including the ability to create and manage spreadsheets.
• Outstanding interpersonal and communication skills.
• Knowledge of Microsoft Office with the ability to prove intermediate to advanced Excel skills.
• Excellent customer service skills.
• Self-motivated with the ability to prioritize and problem solve.
• Prior knowledge of DMV policies and procedures is preferred but not required.

Preferred Qualifications

• Trapeze Software Experience.
• Work experience in public or private alternative transportation demand management (TDM) highly desirable.

Benefits

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits.

Financial Health

• Competitive compensation packages.
• 401(k) with 4% employer match.
• Financial Wellness Tool.
• Commuter Benefits.

Emotional Health

• Employee Assistance Program (EAP).
• Unlimited PTO.
• Paid holidays.
• Pet & Legal Insurance.

Personal Development

• On-the-job training and skills development.
• Internal transfer opportunities for career growth.

Benefits vary by position and location.