Operations Manager Trainee

About the role

The Operations Manager Trainee (OMT) role at PDS Health is designed to equip individuals with the necessary skills and knowledge to independently manage a financially viable PDS supported dental office. The OMT is expected to demonstrate proficiency in various operational aspects within 4-6 months of the program's completion.

Responsibilities

• Model company culture, values, standards, and best operational practices
• Assess, hire, and retain team members through comprehensive training, supervision, counseling, and coaching
• Resolve staff and patient issues by analyzing facts and developing effective solutions
• Drive year-over-year revenue and profit growth
• Manage expenses to achieve monthly goals and budget
• Show proficiency and adherence to cash management and accounting protocols
• Deliver effective leadership, coaching, and mentoring to team members
• Maintain a professional appearance and demeanor in accordance with company policies
• Implement an office success plan, including staff and office protocol development
• Ensure compliance with company policies and regulatory bodies

Qualifications

• High school diploma or equivalent
• Five or more years of related work experience in operational management
• Valid driver’s license and automobile insurance (or reliable alternate transportation)
• Associate degree or Bachelor’s degree preferred
• Five or more years of experience leading a team, mentoring, and coaching subordinates

Preferred

• Knowledge of Dental Plans, insurances fees, administrative guidelines, limitations, and exclusions
• Experience with Microsoft Applications, Epic, 1VU, BOX, and standard office equipment
• Ability to interpret and apply policies and procedures
• Ability to draw valid conclusions and apply sound judgment
• Ability to communicate effectively and present information verbally and in writing
• Ability to lead a team, prioritize duties, coach, mentor, train, write effective performance evaluations, conduct feedback, and handle team member relations issues
• Organizational ability and detail orientation
• Ability to create presentations and use outstanding presentation skills

Work Environment

This role involves a sedentary office classification with occasional field visits and driving. Noise levels are usually low to moderate, and there is occasional exposure to irate team members, vendors, or patients. The team member will frequently lift and carry materials weighing up to 40 pounds, occasionally stoop, kneel, bend, or crouch, and frequently use a computer keyboard, calculator, and other standard office equipment.

Pay

This role will be a salaried position upon completion of the Operations Manager training program, with a compensation range of $24.00 - $33.75 per hour.

Schedule

The schedule for this role will be determined based on the specific needs of the dental office and the individual's performance and qualifications.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition reimbursement
• 401K
• Paid time to volunteer in your local community

Benefits

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.