Operations Manager Trainee

About the role

Naples Smiles Dentistry is seeking an Operations Manager Trainee (OMT) to gain an understanding of the skills and company knowledge to independently run a financially viable PDS supported dental office. The OMT is expected to manage a dental office within 4-6 months after completing the OM Development Program.

Responsibilities

• Model company culture, values, standards and best operational practices based on the We Believe Behavioral Framework
• Assess, hire, and retain team members through comprehensive training, supervision, counseling, and coaching
• Resolve staff and patient issues by analyzing facts and developing solutions
• Drive year-over-year revenue and profit growth
• Manage expenses to achieve monthly goals and budget
• Show proficiency and adherence to cash management and accounting protocols
• Deliver effective leadership, coaching, and mentoring to team members
• Maintain an appropriate professional appearance and demeanor in accordance with company policies
• Implement an office success plan and ensure compliance with company policies and regulatory bodies
• Report weekly to Regional Manager detailing accomplishments, areas for improvement, and effectiveness of systems
• Develop and implement an office success plan; including development of staff, and office protocols to provide for efficient operations during manager absences
• Other duties as assigned by direct supervisor

Qualifications

• High school diploma or equivalent
• Five or more years of related work experience in operational management
• Valid driver's license and automobile insurance or reliable alternate transportation
• Knowledge of Dental Plans, insurances fees, administrative guidelines, limitations and exclusions, reporting systems; business correspondence and business reporting techniques; and business principles of profit & loss statements
• Proficiency in Microsoft Applications, Epic, 1VU, BOX, and standard office equipment
• Ability to multitask effectively and work in a fast-paced environment
• Knowledge of financial acumen, process focus, and influencer skills

Preferred

• Associate or Bachelor’s degree
• Five or more years of experience leading a team, mentoring, and coaching subordinates
• Knowledge of dental plans, insurances fees, administrative guidelines, limitations and exclusions, reporting systems; business correspondence and business reporting techniques; and business principles of profit & loss statements
• Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure
• Ability to interpret and apply policies and procedures
• Ability to work with mathematical concepts such as probability and statistical inference
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Strong sense of personal responsibility for tasks assigned; ability to work with others & accept direction
• Commitment to educational advancement
• Flexibility in adapting processes to meet unique needs
• Excellent communication and presentation skills
• Ability to lead a team, prioritize their duties, coach, mentor, train, write effective performance evaluations, conduct feedback, and handle team member relations issues
• Organizational ability by demonstrating a systematic approach in carrying out assignments
• Demonstrated ability to identify, analyze, and solve problems
• Detail-oriented, organized, process-focused, problem-solver, self-motivated, proactive, patient-focused

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition reimbursement
• 401K
• Paid time to volunteer in your local community

Compensation

$27.75 - $38.75 / Hourly

Pay

Salaried position upon completion of the Operations Manager training program

Schedule

Primarily a sedentary office classification but may require field visits and driving

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition reimbursement
• 401K
• Paid time to volunteer in your local community